It Field Support Technician

Job Title:                                            IT Field Tech

Location:                                           Various Stores within Market Area

Work Schedule:                             Full Time; weekends, nights and early hours may be required.

Scope of Supervision:                 N/A

Compensation- $24.00 - $27.00 per hour

Experience Required – 2 years minimum

Location – Columbia, SC On-site (Multi-Unit)

Summary of Responsibilities

Actively resolve routine to moderately complex technical needs by managing problems and suggesting solutions. Research, resolve and respond to requests received by employees

• Actively resolve routine to moderately complex technical needs by managing problems and suggesting solutions. Research, resolve and respond to requests received from employees. Ensure documentation and processes are current as business and technology changes evolve. May have an in-depth knowledge or experience in specific areas.
• Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes. Complete requests and provide guidance in resolution of application, hardware, and software problems. Determine business impact of requests and escalate to higher-level professionals when necessary.
• Maintain knowledge database and keep apprised of changes in technology and processes.
• Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.
• Analyze data to gain a better understanding of business impact
• Perform other job-related administrative duties as needed.

Job Requirements

·         Help desk: 1 year (Required)

·         Microsoft Office: 1 year (Required)

·         Work authorization (Required)

·         Windows 10: 1 year (Preferred)

·         Resulted oriented; multi-platformed environment which may require action and response to support the technical needs of the business

·         Strong customer service skills

·         Good problem-solving skills

·         Detailed oriented

·         Team player

·         Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.

·         Understands basic technical problems and solutions in relation to the business environment

·         Proficient computer skills, able to maneuver through commonly used applications and systems used in the industry.

SOFTWARE:

·         Microsoft Windows Server 2012R2/2016/2019 (AD, GPO, Hyper-V, DNS, IIS, DHCP)

·         Microsoft Exchange Server 2016

·         Microsoft SCCM

·         PDI Enterprise

·         Disaster recovery solutions

HARDWARE:

·         LAN/WAN

·         Cisco ASA (Firewall, routing, STS and SSL VPN)

·         Cisco Catalyst (switching, VLANS)

·         Cisco Lightweight AP

·         MNSP

·         HPE Servers

·         Mitel VoIP system

·         NCR, Verifone and Gilbarco POS System

·         CCTV and lost prevention system

Work Environment:

• 100% on-site, travel between store locations 

Education:

• Bachelor's degree in Computer Science, Information Technology, or job-related degree. OR an Associate Degree in Computer Science, Information Technology or other job-related degree OR 2 years of job-related work experience plus 2 years of technical help desk experience or other job-related experience.