It Support Technician

Gateway Supply is seeking an experienced IT Support Technician to join our team. The ideal candidate will have a strong technical background and excellent problem-solving skills.

Duties:

- Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and other IT equipment

- Respond to user inquiries and provide technical support via phone, email, or in-person

- Diagnose and resolve hardware and software issues

- Adhere to security measures and controls

- Document all support activities and resolutions

- Perform routine maintenance tasks such as system updates and backups

- Assist with user account management in Active Directory

- Test new technology

Requirements:

- Two or more years of proven experience as an IT Support Technician or similar role

- In-depth knowledge of Internet security and data privacy principles

- Strong diagnostic and problem-solving skills

- Familiarity with IT infrastructure components such as servers, switches, routers, etc.

- Excellent communication, organizational and time-management skills

- Experience with virtual environments and remote access programs

- Knowledge of Active Directory administration is required

- Experience with Cisco routers and switches required

-Programming experience a plus - Linux, Windows, etc.

- Minimum 2 year degree in Computer Science or other relevant area required.

- Willing to travel to company locations as needed.

Pay commensurate with experience.

Join our team today!

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Associate (Required)

Experience:

• IT Technician: 5 years (Preferred)

Ability to Relocate:

• Columbia, SC 29201: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person