It Support Technician

Company Description
OceanaGold is a growing intermediate gold and copper producer committed to safely and responsibly maximizing the generation of Free Cash Flow from our operations and delivering strong returns for our shareholders.
We have a portfolio of four operating mines: the Haile Gold Mine in the United States of America; Didipio Mine in the Philippines; and the Macraes and Waihi operations in New Zealand. Our operations are supported by a global workforce with significant exploration, development and operating experience.
Our Purpose is mining gold for a better future. The gold, copper, and silver we produce are essential to the renewable energy and transport sectors, life-saving medical devices and technology which connects communities around the world. Our activities also contribute to economic growth and improved health and education outcomes in the regions where we operate. We provide direct employment for over 3,700 people and indirect employment for many more.
Our Vision is to be a company people trust, want to work and partner with, supply and invest in, to create value. This Vision is brought to life by our Values - Care, Respect, Integrity, Performance and Teamwork - which put our people, host communities, the environment and our stakeholders at the forefront of our decision-making.
Check us out - https://oceanagold.com/
OGC VALUES: CARE / RESPECT / INTEGRITY / PERFORMANCE / TEAMWORK
OceanaGold is committed to providing equal employment opportunities.
If you share the same values and have what we are looking for, please apply online now via our careers website: https://careers.smartrecruiters.com/OceanaGold
Job Description
The IT Support Technician must have the ability and desire to learn and understand software and hardware used in the Mining and Information Technology industry. This may include maintaining, supporting, and optimizing all new and existing computer/server hardware and software applications. Due to the nature of the IT Department, this position will require the ability to work an on-call rotation that includes nights and weekends.
JOB RESPONSIBILITES / ESSENTIAL FUNCTIONS:

• Maintain Computer/Server Environment:
  • Diagnose and resolve hardware and software issues.
  • Document and maintain IT inventory.
  • Allocate and maintain IT equipment.
  • Prioritize and escalate issues as necessary.
  • Resolve and document all assigned service requests/incidents

Other
Carries out all other duties that may reasonably be required.
Physical Requirements:

1. While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, talk, hear and see.
2. Occasionally may be required to lift moderately heavy objects (up to 25 pounds) during the course of the workday.
3. Work is in a surface mine plant setting, which may include exposure to extremes in temperature and humidity.
4. Personal protective equipment is required when performing work in a mine environment, including hard hat, hearing protection, safety glasses, safety footwear, and as needed, respirator, rubber steel-toe boots, protective clothing, gloves and any other protective equipment as required.
5. Haile Gold Mine, Inc. promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing.

Qualifications
Education & Certifications

• High School Diploma

• An associate degree from a college or technical school or equivalent work experience is preferred.

• 1 year experience using helpdesk software is preferred.

Knowledge, Experience & Skills

• Strong knowledge of Windows OS and Microsoft Office applications.
• Experience with Windows Active Directory.
• Experience with Microsoft System Centre Configuration Manager.
• Good written and oral communication skills; good interpersonal skills.
• Highly self-motivated and directed, with attention to details.
• Ability to effectively prioritize tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Additional Information
OGC VALUES: CARE / RESPECT / INTEGRITY / PERFORMANCE / TEAMWORK
OceanaGold is committed to providing equal employment opportunities.
If you share the same values and have what we are looking for, please apply online now via our careers website:
https://careers.oceanagold.com/jobs
Shortlisting will commence immediately. Applicants must be eligible to work in live and work in the United Sates without sponsorship.
NO APPLICATIONS FROM EMPLOYMENT AGENCIES WILL BE ACCEPTED
All your information will be kept confidential according to EEO guidelines.
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