It Support Specialist

PGAL is a leading design and engineering firm specializing in architecture, interior architecture, engineering, and planning for a diverse group of public and private sector clients. Our culture is energetic, collaborative, and open and offers the opportunity to work on a wide range of project types. PGAL is an ideal place to build a career.
We are seeking an IT Support Specialist to join our corporate team with a minimum of 5 years of help desk experience. The Support Specialist is responsible for analyzing, troubleshooting, and evaluating technology issues while providing excellent customer service. If you are proactive and skilled in verbal and written communications capable of managing and prioritizing support tasks in a team environment, we encourage you to apply.
Responsibilities:
Including, but not limited to,
- Provide initial response to end-user incidents received through service desk requests and office operational requirements
- Swiftly restore staff to billability after technology failures by effectively addressing and resolving incidents
- Effective communication with all levels of end users
- Time management and problem-solving skills to minimize client down time
- Provide diagnostic and support for Microsoft Windows and Microsoft Office 365 products including configuration of Outlook both online and offline usage, and other office automation software
- Provide installation, maintenance and ensure operation of all devices including VDIs/desktop/laptop computers, printers and peripherals installed within the IT infrastructure
- Provide installation and occasional troubleshooting of core 2D and 3D drafting products including Revit, AutoCAD, 3ds Max as well as other graphics design and rendering software including SketchUp, Rhino, and Adobe Creative Cloud.
- Install and configure other specialized software and provide end user support.
- Image laptops and desktops appropriately during initial deployment, maintenance, and end of life replacements.
- Assist staff with audio visuals in conference rooms as needed.
- Assist staff in troubleshooting equipment such as projectors and videoconferencing equipment needs as required.
- Accept and perform special project assignments as deemed necessary by IT Director
- Maintain current knowledge of desktop computing technology, applicable software tools and networking technologies used by PGAL. Develop and expand knowledge of these technologies over time
- Maintain and complete appropriate records for incident resolution
- Establish and document configurations, installations, etc. Create support documentation appropriately for new issues
- Assist to install and troubleshoot IP phones
- Comply with vendor specific maintenance and repair procedures
- Multitask in a fast-paced environment, while maintaining an emphasis on detail and quality.
Qualifications:
- Associate's Degree in Technology, Engineering, Computer Science, or technical trade school
- 5+ years of help desk experience
- Prior A/E/C industry experience is a plus
- Knowledge of desktop troubleshooting and basic networking concepts
-Extensive knowledge of Windows 7, Windows 10, Microsoft Office and Internet Explorer
-Knowledge of basic networking concepts and desktop troubleshooting
- A+ Certification in desktop support
- Familiarity with VDI environments and report support tools
- Current knowledge of VoIP-based telephones and Smart Phones is helpful
- Must be legally authorized to work in the United States for any employer without sponsorship
PGAL offers a comprehensive benefits package including medical, dental, vision, disability, life, flexible spending accounts, 401(k), and profit sharing. We also offer paid leave inclusive of holidays, paid parental leave and PTO. If you are passionate about great design, team collaboration and creating change in communities across the country, we want to hear from you.
PGAL is an Equal Employment Opportunity Employer: Females, Minorities, Veterans, and Disabled
PGAL is a VEVRAA Federal Contractor.