It Support Specialist

Salary : $48,630.40 - $60,777.60 Annually
Location : Watauga, TX 76148
Job Type: Full Time
Job Number: IT 02-103 0324
Department: Information Technology
Opening Date: 03/27/2024
Closing Date: Continuous
Summary of Position
Supports the Information Technology (IT) and Communications Department in the maintenance and implementation of computer networking and telecommunication systems. The IT Support Specialist will assist with the installation, configuration, and maintenance of both physical and virtual computer networks and workstations. The IT Support Specialist will assist with the maintenance of employee e-mail, voicemail and network accounts; film meetings of the various boards and support City staff via the IT Help Desk. The IT Support Specialist will assist the Media Specialist in performing audio/video filming and editing while providing the additional support to staff and citizens that is necessary to ensure that the Information Technology and Communications Department is efficiently and cost effectively accomplishing City goals and objectives.
Essential Duties and Responsibilities

• Supports City staff with the day-to-day operation of computer systems including hardware/software support, training and special projects.
• Plans, designs and implements training curriculum for staff.
• Assists in implementing special projects including network related wiring plans, LAN/WAN hardware/software purchases, system installation, maintenance and problem solving.
• Assists with the maintenance of LAN and other system related documentation including hardware/software applications, support logs, cable plans and other related information.
• Assists in installing, configuring and maintaining system hardware and software.
• Assists with establishing and maintaining user accounts, profiles, file sharing, access privileges and security for network access, e-mail and voicemail.
• Assists in the maintenance of the City's web-site.
• Assists the Media Specialist with filming, editing and developing special video programming for the web and cable channel as well as other scheduled events or meetings on a regular basis.
• Updates programming for the City cable channel.
• Performs other Information Technology related duties as assigned by the IT Manager.
• Punctuality and regular attendance are essential functions of this position.
• May perform other assignments and handle special projects as required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Scope of Supervision
Works under general supervision of the Information Technology Manager.
Minimum Qualifications
Bachelor's degree in Computer Science, Business Administration or a related field preferred or a minimum of four (4) years equivalent experience in a related field. MCP, MCSE, CCNA or A+ certification a plus. Experience in a City environment is desirable, specifically in technology and information systems. Experience should include support of in-house information and communication systems in a multi-site client-server environment. Specific experience with governmental systems management, financial management and human resources management is a plus. Other requirements include:

• Familiarity with desktop, notebook, handheld, and server computer hardware.
• Familiarity with local and wide area network operation.
• Familiarity with desktop operating systems such as Windows.
• Knowledge of various office productivity software programs such as word processing, databases, spreadsheet programs and communications software.
• Familiarity with various computer peripherals such as printers, monitors, scanners and other equipment.
• Familiarity with various audio visual systems such as projectors, amplifiers, microphones, video/audio recorders/players and AV control systems.
• General knowledge of business processes and their interrelationship.
• Ability to analyze and resolve complex issues, both logical and interpersonal.
• Effective verbal and written communications skills and effective presentation skills, all geared towards coordination and education.
• Eager to learn, self-motivator, independent, cooperative, flexible and creative.
• Current driver's license and access to reliable transportation; ability and willingness to travel when necessary.

Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.
Knowledge, Skills and Abilities

• Knowledge of city practice, policy and procedures.
• Knowledge of data processing methods and procedures, and computer software systems.
• Knowledge of business process analysis and redesign.
• Knowledge of safety practices and procedures.
• Skill in oral and written communication.
• Skill in handling multiple tasks, planning and prioritizing.
• Ability to work weekends, evenings and overtime, as needed.
• Ability to read, write, understand and follow oral and written instructions in English.
• Ability to provide good customer service.
• Ability to relate to all levels of the user community.
• Ability to implement and support systems in a complex environment.
• Ability to comprehend complex technical subjects.
• Ability to translate technical language to lay audiences.
• Ability to link and apply complex technologies to business strategies.
• Ability to establish and maintain effective working relationships with the general public, supervisors, and employees; be a team player that motivates and educates other team members.

EMPLOYEE BENEFITS
Full Time
The City of Watauga offers a variety of employment benefits to all regular full time employees.
SALARY AND RETIREMENT
SALARY
Salary ranges are designed to be competitive with area industries and municipalities.
SOCIAL SECURITY
The City of Watauga is a non-participating agency.
TEXAS MUNICIPAL RETIREMENT SYSTEM
Regular full-time and regular part-time employee's tax-deferred contribution into the pension fund is 7% of gross wages. The City matches this contribution on a 2 to 1 ratio. Vested after 5 years. Employees are eligible to retire with 20 years of service.
MEDICARE
Employees are required to contribute 1.45% of their pay for Medicare insurance.
LONGEVITY PAY
Eligible employees shall receive, in December of each year, a lump sum longevity pay for every month of employment. Employees that average a minimum of 40+ hours a week qualify for longevity pay of twelve dollars ($12) per month for every month of employment. Employees that average a minimum of 25-29 hours a week qualify for longevity pay of six dollars ($6) per month for every month of employment.
TUITION REIMBURSEMENT
After six months of employment, the city will reimburse full-time employees for a portion of the cost of tuition. Conditions and restrictions do apply.
LEAVE
HOLIDAYS
Eleven holidays including New Year's Day, President's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve Day, Christmas Day and Personal Day.
VACATION
Vacation leave from initial hire date through the completion of 1 year of service is 5 days. annually. There is a six-month probationary period, which must be completed before vacation days are available for use. Vacation leave during the 1st and 2nd year is 10 days. Vacation leave during the 3rd and 4th year is 15 days. Vacation leave after the completion of five years up to 10 years of service is 16 days annually. Vacation leave after the completion of ten years of service is 21 days annually.
SICK LEAVE
Sick leave is accrued at one day per month for a total of 15 days per year.
HEALTHCARE
MEDICAL INSURANCE
All regular full-time employees are covered by medical, dental and vision care insurance, which is provided at the City's expense. Family coverage is available by payroll deductions at reduced group rates. Retirees are also eligible for coverage.
HEALTH SAVINGS ACCOUNT
The City of Watauga offers Health Savings Accounts (HSAs) to employees who have elected a High Deductible Health Plan. Employees can deposit money to their HSA through payroll deductions on an income tax free basis. Employees own their HSA and the money can roll over every year if not used. The account is theirs and they will keep it even if they leave the City. Employees will be issued a debit MasterCard, which can be used to pay for medical expenses, prescriptions and other qualifying items
INCOME PROTECTION
LIFE INSURANCE
The City presently has a group life insurance program under which regular full-time City employees are eligible for a minimum of $20,000 or 1X the annual salary to a maximum of $100,000 at no cost to them. Accidental Death and Dismemberment insurance is also provided at no cost to regular full-time employees for the same coverage.
VOLUNTARY LIFE INSURANCE
Voluntary Term Life Insurance is available in increments of $10,000 to a maximum of $300,000. Coverage is available for spouses under age 70 in increments of $5,000 to $150,000 not to exceed 50% of your amount. Children of covered employees can have $10,000. This coverage is guaranteed at the initial offering up to $150,000 for employees under age 60, $30,000 for spouses under age 60 and $10,000 for children. If you apply at a later date or for amounts over the Guaranteed Issue you need to complete a medical questionnaire and could be declined for coverage. Cost will depend on the employee's and spouse's age and coverage amount. You also have the option to add AD&D coverage to your Life Insurance. AD&D coverage to employee and spouse voluntary life insurance. The amount must match the amount of supplemental life insurance. (Cost $0.03 per thousand)
LONG TERM DISABILITY
All regular full-time employees have long term disability coverage, which is provided at the City's expense. The long-term disability plan provides financial protection for regular full-time employees by paying a portion of the employee's income (up to 50% of monthly earnings to a maximum benefit of $5,000 per month).
MILITARY LEAVE
Regular employees are allowed (15) days per year.
WORKERS COMPENSATION
Employees may receive up to three months of salary continuation due to an on-the-job injury
OTHER BENEFITS
EMPLOYEE ASSISTANCE PROGRAM (EAP)
The Employee Assistance Program (EAP) is a benefit available for employees and their dependents to be used for confidential counseling.
SERVICE AWARDS
Employees receive service awards for every five years of service.
DIRECT DEPOSIT
The City of Watauga is a direct deposit City. The City offers the ability to deposit employees' paychecks into 6 different accounts, if desired.
WATAUGA RECREATION CENTER
Employee membership is free.