It Support Specialist

Reports to: IT Manager

FLSA Status: Exempt

Compensation: $52,000-$62,000 annually

Location/Travel: San Antonio Corporate office, travel to local clinics (25%), other clinic travel as needed

Job Summary:

An IT Support Specialist at Empower Behavioral Health (EBH) and Circle of Care will be responsible for providing efficient and effective technical assistance to our staff members on-site, in our surrounding clinics, and on the road ensuring smooth operations of our IT infrastructure. We are looking for someone with a strong combination of technical expertise, problem-solving skills, and excellent communication abilities. The successful candidate will have a solid understanding of various IT systems, applications, and hardware, along with the ability to diagnose and resolve technical issues promptly.

Come join our team and help grow our organization with your expert skills!

Duties and Responsibilities:

• Provide technical support to employees on site and remotely, troubleshooting hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, software, and peripheral devices.
• Collaborate with the IT team to identify and implement solutions to enhance IT infrastructure and user experience.
• Respond to service requests promptly and prioritize tasks to meet established service-level agreements (SLAs).
• Conduct system upgrades and software installations, ensuring minimal disruption to end-users.
• Perform routine maintenance tasks such as system backups, antivirus updates, and patch installations.
• Assist in user training and orientation on IT systems and applications.
• Document IT procedures, troubleshooting steps, and knowledge base articles to aid in issue resolution and knowledge sharing.
• Stay up-to-date with industry trends and technologies, recommending improvements to enhance IT operations.
• Collaborate with external vendors and service providers to resolve complex technical issues.

Competencies:

• Technical Expertise
• Customer Focus
• Adaptability
• Strategic Agility
• Problem Solving
• Attention to Detail
• Interpersonal Savvy

Education and Experience:

Required:

• Associate degree in computer science, Information Technology, or a related field.
• At least 2 years of experience in an IT related field
• Strong knowledge of operating systems (Windows, macOS), Microsoft Office Suite, and common business applications.
• Familiarity with network protocols, hardware troubleshooting, and printer configurations.
• Proven experience in providing on-site IT support in an office setting.

Preferred:

• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are a plus.

Empower Behavioral Health and Circle of Care provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.