Senior Desktop Support Specialist

We are an award-winning, global provider of business and technology consulting services. This has been amplified through our industry-leading partnerships with Microsoft, HP, Cisco and Facebook Workplace.

Position Summary:

Because of our commitment to customer satisfaction, Bridgehead IT has grown into an industry leader. We’re searching for Field Services Technician with the right skills to join our team and help take our customer-focused services to new heights. Qualified candidates will be responsible for providing first level Service Desk support services to all users which requires familiarity with the supported applications, technical expertise in the areas of hardware and software. Functional knowledge of Windows Based programs, MS Office Suite, VPN / Remote Access, printers, networking technology, and internet web browsers.

Key Responsibilities:

• Self-motivated, detail oriented, independent worker with experience in handling a high volume, multi-task workload and able to successfully drive closure and resolution.
• Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must.
• Capable of supporting a wide range of hardware and internal/external software through various organizations within the company.
• Follow established and documented policies and standard operating procedures such as scripts and templates.
• Utilize standard technology such as telephone, e-mail, and web browsers to perform job duties.
• Ability to interact with team members and management at all levels.
• Familiar with Service Desk support methodology.
• Must be able to work in a fast pace & stressful environment.
• Develop comprehensive documentation that meets organizational standards

Skills and Qualifications:

• MacOS/iOS knowledge a plus
• Windows-based programs
• Microsoft Office Suite
• Remote Access

Education & Experience Requirements:

• AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred
• Relevant technical certifications preferred
• 5+ years of experience in IT customer support

Job Requirements - To be discussed in interview:

• Some after hours work required

Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.