It Support Specialist

BlueWater Federal is looking for an IT Support Specialist to support U.S. Fleet Forces Command (USFF) Headquarters (HQ). 

• Provide Tier 1 Help Desk support for the US Fleet Forces NMCI (NGEN) program w/ CMSALANT
• Process MAC requests, CLINs, and Task Order Modifications as required to meet staff requirements. Coordinate Staff NMCI (NGEN) equipment refresh with staff ISSOs.
• Liaison with NMCI (NGEN) personnel in the development of the refresh plan including equipment delivery, workstation upgrade, problem resolution, equipment pickup and follow-on database updates to NET.
• Participate in scheduled or periodic NMCI (NGEN) training sessions and coordination meetings. Provide report to IT Services Support Supervisor concerning potential impacts to staff.
• Maintain accurate inventory of all IT equipment and accessories.
• Provide support in the management and issuance of mobile devices.
• Process and manage IT service requests.
• Interface with government and/or commercial telephone service providers to provide office phone service to the staff to include setup/issuing, maintenance and troubleshooting/repair of phones.

• Associate’s degree in IT related field. If no associate degree in related field, additional 2 years of experience is required in lieu of the degree.
• Must have an active Secret clearance
• 4+ years of experience working in NMCI (NGEN) environment to include expertise in NMCI (NGEN) ".NET" and support services.
• Proficient in the use of Microsoft Office Products, including Word, Power Point, Excel, Outlook.

At BlueWater Federal Solutions, a Tetra Tech company, health and safety play a vital role in our success.  BlueWater’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.

BlueWater Federal Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.