Address
Form of workPosting Details
Posting Summary
Working Title
IT Support Specialist
Role Title
Info Technology Specialist I
Role Code
39111-SW
FLSA
Nonexempt
Pay Band
04
Position Number
283W0928
Agency
J. Sargeant Reynolds Community College
Division
J. Sargeant Reynolds Community College (Div)
Work Location
Henrico - 087
Hiring Range
Maximum hiring rate: $22.44, based on related experience.
Emergency/Essential Personnel
No
EEO Category
N-No EEO-4 Reporting
Full Time or Part Time
Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
Wage employees are eligible to work 29 hours per week or less, or not to exceed 1,500 hours annually. Actual hours of work will be dependent upon college needs.
Sensitive Position
No
Job Description
Reynolds is one of the largest community colleges in Virginia and serves Virginia's capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.
The IT Support Specialist provides Administrative Computing support by responding to help desk tickets and/or Supervisor direction for computer break/fix, software troubleshooting, software installation assistance, imaging, and inventory. Provide Classroom Computing support by responding to Help Desk tickets and/or Supervisor direction for classroom computer maintenance, break/fix, moves/adds/changes, imaging, Faculty guidance in technology use, Audio Visual system troubleshooting/installation/support and device inventory. Provide Network Services support by responding to Supervisor direction/NES Manager to assist in Network closet documentation/clean up, wire management, Network device installation, network port mapping, on-site network device troubleshooting and inventory. Assist in providing Help Desk Tier I phone, email and chat support as needed. Duties will include Student, Faculty and Staff password changes, remote device troubleshooting, remote installation of software and escalation of tickets to Tier II support. Update SmartTools help desk application tickets. Provide on-site and remote Event Support by responding to Supervisor direction and Help Desk tickets to configure, install, manage, troubleshoot, stream, record and manage audio/video during college sponsored events.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Considerable knowledge of troubleshooting methods and procedures, equipment, and component testing, as well as the use of a variety of types of hardware and software diagnostic tools. Demonstrated ability with installing, configuring, using and supporting current versions of Microsoft Windows 10 and current Microsoft products. Demonstrated ability to communicate effectively and provide efficient and effective customer service through verbal and/or written communication and to work within a diverse group of individuals. Working knowledge of the installation, repair, upgrade, and general maintenance of computer hardware. Demonstrated experience supporting network infrastructure, TCP/IP configuration, wireless network configuration and desktop peripherals. Working knowledge of audio-visual systems and support. Demonstrated physical ability to be able to climb ladders and routinely lift items within the range of 50 lbs.
Additional Considerations
Related coursework supplemented by training and/or certifications in computer information systems, Network administration or a related area.
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
This position may be asked to conduct work assignments on any of the college's campuses.
Posting Detail Information
Posting Number
WGE_1847P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
02/22/2024
Job Close Date
03/08/2024
Open Until Filled
No
Agency Website
www.reynolds.edu
Contact Name
Email
employment@reynolds.edu
Phone Number
Special Instructions to Applicants
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire.
Reasonable accommodations available upon request.
Background Check Statement Disclaimer
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting
https://jobs.vccs.edu/postings/70737
Posting Summary
Working Title
IT Support Specialist
Role Title
Info Technology Specialist I
Role Code
39111-SW
FLSA
Nonexempt
Pay Band
04
Position Number
283W0928
Agency
J. Sargeant Reynolds Community College
Division
J. Sargeant Reynolds Community College (Div)
Work Location
Henrico - 087
Hiring Range
Maximum hiring rate: $22.44, based on related experience.
Emergency/Essential Personnel
No
EEO Category
N-No EEO-4 Reporting
Full Time or Part Time
Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
Wage employees are eligible to work 29 hours per week or less, or not to exceed 1,500 hours annually. Actual hours of work will be dependent upon college needs.
Sensitive Position
No
Job Description
Reynolds is one of the largest community colleges in Virginia and serves Virginia's capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.
The IT Support Specialist provides Administrative Computing support by responding to help desk tickets and/or Supervisor direction for computer break/fix, software troubleshooting, software installation assistance, imaging, and inventory. Provide Classroom Computing support by responding to Help Desk tickets and/or Supervisor direction for classroom computer maintenance, break/fix, moves/adds/changes, imaging, Faculty guidance in technology use, Audio Visual system troubleshooting/installation/support and device inventory. Provide Network Services support by responding to Supervisor direction/NES Manager to assist in Network closet documentation/clean up, wire management, Network device installation, network port mapping, on-site network device troubleshooting and inventory. Assist in providing Help Desk Tier I phone, email and chat support as needed. Duties will include Student, Faculty and Staff password changes, remote device troubleshooting, remote installation of software and escalation of tickets to Tier II support. Update SmartTools help desk application tickets. Provide on-site and remote Event Support by responding to Supervisor direction and Help Desk tickets to configure, install, manage, troubleshoot, stream, record and manage audio/video during college sponsored events.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Considerable knowledge of troubleshooting methods and procedures, equipment, and component testing, as well as the use of a variety of types of hardware and software diagnostic tools. Demonstrated ability with installing, configuring, using and supporting current versions of Microsoft Windows 10 and current Microsoft products. Demonstrated ability to communicate effectively and provide efficient and effective customer service through verbal and/or written communication and to work within a diverse group of individuals. Working knowledge of the installation, repair, upgrade, and general maintenance of computer hardware. Demonstrated experience supporting network infrastructure, TCP/IP configuration, wireless network configuration and desktop peripherals. Working knowledge of audio-visual systems and support. Demonstrated physical ability to be able to climb ladders and routinely lift items within the range of 50 lbs.
Additional Considerations
Related coursework supplemented by training and/or certifications in computer information systems, Network administration or a related area.
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
This position may be asked to conduct work assignments on any of the college's campuses.
Posting Detail Information
Posting Number
WGE_1847P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
02/22/2024
Job Close Date
03/08/2024
Open Until Filled
No
Agency Website
www.reynolds.edu
Contact Name
employment@reynolds.edu
Phone Number
Special Instructions to Applicants
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire.
Reasonable accommodations available upon request.
Background Check Statement Disclaimer
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting
https://jobs.vccs.edu/postings/70737
