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SalaryOverview:
Founded in 2002 by industry professionals with extensive knowledge in the Department of Defense and experience in the civilian arenas, we have the unique advantage of meeting customer requirements by integrating best commercial practices with critical real-world expertise to design innovative solutions that bridge the gap between legacy and emerging technologies.
About You: A hardworking, competitive type with that is driven to succeed with a natural sense of urgency. You are a self-starter with a reputation for being an effective team player, who proactively looks to improve and add efficiency to current processes. You exercise judgment in the decision-making process to provide consistent customer service. You are highly proficient in problem solving and can follow a systematic troubleshooting approach.
This position is responsible for maintaining IT systems and end User Support needs. This includes supporting all aspects of IT infrastructure, user accounts, telephony, and application needs. The position also includes working on medium-size projects to ensure the timely development and delivery of reliable and efficient systems-related solutions to business requirements.Responsibilities:
About Us: By Light Professional IT Services LLC (By Light) is an ISO 9001:2015, 20000-1, and 27001 registered business that provides a full range of hardware and software engineering services to defense, civilian, and commercial customers worldwide. Driven by a management team that leverages real-world expertise from the defense, intelligence, federal healthcare, and commercial sectors, we provide reliable, efficient, and cost-effective IT solutions to each customer, every time.
Founded in 2002 by industry professionals with extensive knowledge in the Department of Defense and experience in the civilian arenas, we have the unique advantage of meeting customer requirements by integrating best commercial practices with critical real-world expertise to design innovative solutions that bridge the gap between legacy and emerging technologies.
About You: A hardworking, competitive type with that is driven to succeed with a natural sense of urgency. You are a self-starter with a reputation for being an effective team player, who proactively looks to improve and add efficiency to current processes. You exercise judgment in the decision-making process to provide consistent customer service. You are highly proficient in problem solving and can follow a systematic troubleshooting approach.
This position is responsible for maintaining IT systems and end User Support needs. This includes supporting all aspects of IT infrastructure, user accounts, telephony, and application needs. The position also includes working on medium-size projects to ensure the timely development and delivery of reliable and efficient systems-related solutions to business requirements.
- Escalated User Support administration
- Use ServiceNow to maintain ticketing queues by accepting tickets and closing them according to service level agreements.
- Office365 administration and troubleshooting of email accounts.
- Serve as liaison between the help desk and infrastructure support teams.
- Provide User Support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration.
- Must be able to delegate and prioritize responsibilities.
- Responsible for escalation within the team or to management
- Communicate and work effectively with other contractors and personnel from other system administration teams.
- Responsible for team communications and notifications to customer
- Attends team meetings and keeps team members informed of pertinent information.
- Control-M administrator. Including the administration, configuration, and execution ad hoc jobs using Control-M
- Generate detailed SOPs.
- 2 - 3 years of technical experience with working knowledge of desktop support technologies
- Working knowledge of the Microsoft environments
- Ability to work onsite at the customer's location in Alexandria, VA; Work-from-home available on a case-by-case basis.
- 24x7 On-call rotation for afterhours support
- Nights and/or weekends troubleshooting, maintenance, and any other special circumstances
- Self-starting individual with the ability to work independently on issues with minimal supervision.
- Detail-oriented technical and strong analytical skills.
- Exceptional customer service and follow-up skills.
- A+ or applicable technical certification
- Ability to obtain a Position of Trust Clearance
- Ability to lift 30lbs
- Ability to climb a ladder
- Abililty to run cabling
