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Form of work
SalaryAs a Technical Support Representative, you'll be the front line of support for our clients, particularly in the medical industry. Your main focus will be on handling Tier 1 & 2 support requests and escalating them when necessary. The role will require proficiency in Microsoft 365.
Rotating On-Call Schedule
Core Job Tasks:
- Answer omni-channel support queues including Video, Email, Text, and Chat
- Troubleshoot software and hardware issues - Android, Apple, Windows.
- Submit service requests to appropriate channels
- Maintain and update customer databases
- Log all calls and interactions
- Respond promptly to help requests
Skills and Qualifications
- Customer service excellence
- Strong computer skills with an emphasis on the ability to learn new technology
- Proficient in data entry
- Excellent time management skills
- Strong problem-solving abilities
- Expertise in Android, iOS, MacOS, and Windows environments
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- On call
Experience:
- Customer service: 1 year (Preferred)
- Microsoft 365: 1 year (Required)
- Azure: 1 year (Preferred)
- Mobile Device Management: 1 year (Preferred)
Ability to Relocate:
- Sterling, VA 20165: Relocate before starting work (Required)
Work Location: In person
