System Admin/ It Support Specialist

Responsible for providing technology assistance to users in the event of operational problems or questions relating to the use of desktop systems, software applications/packages, and all related IT services. Duties will include running and remediating security vulnerability scan reports, problem-solving, and maintaining desktop/laptop systems. Will serve as the primary contact for all IT requests and related help desk services. Provide remote support to offsite and mobile users.

Knowledge of:

NIST framework and controls, awareness

Microsoft products and services

Desktop and endpoint technologies

Network and telecommunication skills.

Requirements

Provide support and resolution for end-user requests in compliance with established SLA’s or other agreements outlined by IT leadership.

Provide resolution, escalate, and follow-up with end-users as necessary

Effectively communicate within IT and leadership to support trends and developing end-user needs

Provide direct hands-on support as projects and initiatives dictate

Assist new staff with onboarding activities and equipment setup and configuration

Maintain skillsets and keep pace with changing technologies and best practices