It Support Analyst 8:30 Am To 5:00Pm

Company: ABARTA Coca-Cola Beverages

Department: Service Desk

Job Location: 4900 Lehigh Valley, PA

Other Potential Locations: Lehigh Valley; Mount Pocono, PA; Pittston, PA

We are actively seeking enthusiastic team players who want to work with the world's most trusted and iconic brands.

About ABARTA

ABARTA Coca-Cola Beverages is a family-owned company committed to being a visible, engaged partner to the customers and communities we serve. We value diversity and individuality and when you thrive, we thrive. ABARTA offers the perks of a large corporation with the personalized touch of a smaller company. We are a workplace that encourages sharing ideas in a supportive environment, growing professionally, maintaining a healthy work/life balance, and interacting with all levels of the organization. We would love for you to become a part of our family to help make our vision of Quenching the Thirst of Our Neighbors a reality!

Summary

The IT Support Technician position is part of a team that provides first level onsite and remote technical assistance and support for ABARTA Coca-Cola distribution centers throughout the state of PA. This includes but is not limited to hardware, software, networks, telecommunications, office moves, and imaging/deploying PCs/Desktop. The position will require regular travel throughout Western/Eastern PA to distribution centers. After hours and weekend work entailed on an as needed basis.

Responsibilities

• Provide Level 1 desktop support via Service Desk (remote problem analysis and resolution).
• Provide Level 2 desktop field support directly onsite for client problem resolution.
• Managing helpdesk requests through the company helpdesk request system.
• Properly escalate unresolved helpdesk tickets/issues to the next level of support.
• Utilize software distribution tools and standard desktop support tools.
• Works with vendor support contacts to resolve technical problems.
• Swap out or maintain desktop or laptop PC hardware, software, components, or peripherals.
• Support handheld computers i.e. MC6700.
• Project work as needed.
• Participate in On-Call rotation.

• Associates degree in IT or equivalent applicable experience.
• Experienced desk side support for end users.
• Excellent customer service skills, interpersonal skills, and telephone etiquette a must.
• Ability to travel to distribution centers throughout PA on an as needed basis.
• Intermediate knowledge of computer hardware and peripherals, installation, and repair.
• Experience troubleshooting basic network, hardware, software, and printer problems.
• Previous experience with Windows 7, 8, and 10 operating systems.
• Experience imaging and re-imaging Windows.

ABARTA Coca-Cola Beverages, LLC applicants must submit to a background verification process prior to commencing employment with the company. Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre-employment background check which may include drug screening, driving records (including minor moving violations) and will be evaluated according to ABARTA Coca-Cola Beverages, LLC guidelines to determine eligibility for this position. ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity Employer Minorites/Women/Veterans/Disable/Sexual Orientation/Gender Identity.

For more job postings and additional information about our company and culture, please visit our careers site at https://abartacocacola.com.

Nearest Major Market: Allentown