Address
Form of work Title: Site IT Support (SIS) Analyst II
Location: Pittsburg, PA
Duration: 12+ months (Can be converted FT)
Key Responsibilities
Qualifications
Schedule:
Monday-Friday first shift hours. 40 hours/week. Start and end time are flexible. No mandatory OT.
*Opportunity to be converted or assignment extended for the right fit and as headcount allows.
Location: Pittsburg, PA
Duration: 12+ months (Can be converted FT)
Key Responsibilities
- Onsite Technology Support provides in-person assistance to employee end users including:
- Responds to telephone calls, emails, and personnel requests for technical support.
- Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network
- Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
- Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
- Training users on use of new technology and software
- Performs pro-active monitoring of companys computer systems through appropriate tools.
- Documents, tracks, and monitors problems to ensure timely resolutions.
- Participates in various IT projects working with internal and external teams.
- Support a small Site(s) within country oversight of up to 200 IT end users, no direct reports
Qualifications
- A 4-year degree in Computer Science, Engineering, or related discipline is preferred. A degree would give them the opportunity to be hired FT down the road if headcount allowed and for the right fit.
- Strong interaction and interpersonal skills specifically listening, providing guidance,
- Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.
- Follow company standards and apply policies consistently.
- Strong verbal communication skills, including the ability to document operations procedures
- A Fluency in English
- A driving license (B). Would be a bonus but not required. Could be asked occasionally to drive to Cranberry to pick up equipment.
Schedule:
Monday-Friday first shift hours. 40 hours/week. Start and end time are flexible. No mandatory OT.
*Opportunity to be converted or assignment extended for the right fit and as headcount allows.
