Address
Form of workCompany: ABARTA Coca-Cola Beverages
Department: Service Desk
Job Location: 4900 Lehigh Valley, PA
Other Potential Locations: Lehigh Valley; Mount Pocono, PA; Pittston, PA
We are actively seeking enthusiastic team players who want to work with the world’s most trusted and iconic brands.
The IT Support Technician position is part of a team that provides first level onsite and remote technical assistance and support for ABARTA Coca-Cola distribution centers throughout the state of PA. This includes but is not limited to hardware, software, networks, telecommunications, office moves, and imaging/deploying PCs/Desktop. The position will require regular travel throughout Western/Eastern PA to distribution centers. After hours and weekend work entailed on an as needed basis.
- Provide Level 1 desktop support via Service Desk (remote problem analysis and resolution).
- Provide Level 2 desktop field support directly onsite for client problem resolution.
- Managing helpdesk requests through the company helpdesk request system.
- Properly escalate unresolved helpdesk tickets/issues to the next level of support.
- Utilize software distribution tools and standard desktop support tools.
- Works with vendor support contacts to resolve technical problems.
- Swap out or maintain desktop or laptop PC hardware, software, components, or peripherals.
- Support handheld computers i.e. MC6700.
- Project work as needed.
- Participate in On-Call rotation.
- Associates degree in IT or equivalent applicable experience.
- Experienced desk side support for end users.
- Excellent customer service skills, interpersonal skills, and telephone etiquette a must.
- Ability to travel to distribution centers throughout PA on an as needed basis.
- Intermediate knowledge of computer hardware and peripherals, installation, and repair.
- Experience troubleshooting basic network, hardware, software, and printer problems.
- Previous experience with Windows 7, 8, and 10 operating systems.
- Experience imaging and re-imaging Windows.
For more job postings and additional information about our company and culture, please visit our careers site at https://abartacocacola.com.
