Help Desk Support Iii

Summary:
The Technical Lab Manager role is an onsite position at the Client’s Industry Lab located at 1407 Lake Cook Road, Deerfield, IL. The role includes but is not limited to planning and managing site activities at the Lab, driving consistency across businesses, and cultivating and maintaining customer and partner engagements. The role will also be the real-time technical support for the Industry Lab for internal and/or external stakeholders.
Responsibilities:
Visit Logistics

• Manage the registration and reporting process for all Lab visits.
• Work with the partners on the customer experience and needed assets for visits.
• Assist with and lead guests through site tours.
• Coordinate with Marketing and Facilities for large events.
• Work with Marketing teams to ensure day-of event is setup and that staff is briefed.

Site management

• Responsible for day-to-day operations and Industry Lab management
• Collaborate with partners on implementation of their assets, tests, trials, and maintain functionality.
• Procure assets for the site and perform vendor management.
• Coordinate with Real Estate & Facilities on site maintenance and upgrades.

Technical Support

• Collaborate with internal and external partners to integrate their technologies into the lab environment.
• Provide day-to-day training, maintenance, and support.
• Assist in implementation and quality assurance processes to ensure the reliability and accuracy of technical solutions.
• Conduct testing and validation of new technologies and features before deployment.

Background and Experience Requirements:

• Bachelor’s degree in computer science or related field and 8+ years professional experience in medium to large network distributed and computing environments.
• Ability to work independently and handle high pressure situations in a fast-paced environment.
• Enthusiasm for learning new technologies while working in a high-tech environment.
• Strong project management experience, technical skills, public speaking skills, and a proven ability to identify, initiate and drive projects and events to successful completion, on deadline, is required.

Key Technical Skills:

• PC/MAC Systems Administration, Networking, Linux/Unix Administration
• AV Equipment: Crestron, Audio Processors, Visual Display Equipment
• Digital Media Administration.

Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate’s qualifications, skills, competencies, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.