Address
Form of workJob Description
Provide helpdesk support and resolve problems.
Monitor and respond quickly and effectively to requests received through the IT helpdesk.
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
Modify configurations, utilities, software default settings, etc. for the local workstation.
Utilize and maintain the helpdesk tracking software.
Install, test and configure new workstations, peripheral equipment and software.
Perform timely workstation hardware and software upgrades as required.
Education:
Diploma or equivalent.
Preferred Requirements:
Bachelors Degree in Information Systems, Business, or related field.
Select Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.
