Address
Form of workThe IT Helpdesk Support level One serves as a resource for replying to all Help Desk inquiries from employees. This should be accomplished by way of a respectful, constructive and energetic style, guided by values and objectives of the company. Candidates must have the ability to identify and organize tickets according to prioriity and escalate issues to the proper engineer or technician. This is a full-time, 40 hour a week position. We are looking for candidates in the Woodridge, IL area or those available to work EST hours.
What you will do:
- Identify and organize tickets according to priority. Monitor the support queue, document issues and escalate system and application issues to higher support tiers/supervisor as needed. Communicate ticket status to end users.
- Troubleshoot system access, software applications including but not limited to; browsers, common applications and internally developed applications.
- Load company equipment (computers, cell phones) with proper programs needed for operations.
- Troubleshoot minor equipment malfunctions and corrects them as directed by manuals/supervisor.
- Provide training to employees on operating systems and programs.
- Maintain up to date cell phone inventory control, ordering and account management.
Experience and Skills:
- Bachelor's degree in Technology or equivalent IT Certification/Education preferred
- Knowledge of methodology to run computer systems and troubleshoot minor computer equipment malfunctions
- Proficient skills with Microsoft Office Suite
- Ability to meet deadlines, maintain confidentiality and provide exceptional customer service
All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
