Front Desk Support - Hinsdale

About Wheaton Eye Clinic

Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the largest independent ophthalmology clinic in the Midwest. We pride ourselves on serving the community both as a caring eye care provider and as a reputable employer. Our offices are located in Wheaton, Naperville, Hinsdale, Saint Charles, Bartlett, and Plainfield and an ophthalmology-specific ambulatory surgery center at the main office in Wheaton. We currently have 34 ophthalmologists and 6 optometrists in every ophthalmic subspecialty are highly respected in the region and have superb relationships with referring colleagues and health systems. Patients travel to Wheaton Eye Clinic from throughout Northern Illinois, as well as from across the United States. Our referring physicians locally, across the United States, and from many international countries, send their patients to Wheaton Eye Clinic because of its unwavering reputation for exceptional patient care. More than 170,000 patient visits occur each year. Our mission at Wheaton Eye Clinic is to provide comprehensive eye care services of the highest quality and value. This dedication to excellence is founded on how we strive to surpass each patient’s expectations in the delivery of competent, timely, and compassionate eye care.

The Support Services Representative will greet patients, register new patients in the computer system, and maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.

• answer and assist all incoming telephone calls
• provide timely and accurate information and quality customer service to incoming patient inquiries
• schedule appointments using a computerized scheduling system
• resolve patient issues and consistently meet or exceed patients’ service expectations
• maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• check patients in when arriving for their appointments, notify all necessary staff of patient arrival
• check patient out after office visit and schedule follow up appointment if necessary
• verify patient insurance, demographic and contact information, make any necessary changes as needed

Education:

High School or Equivalent

Experience:

• Minimum of 1 year customer service experience required
• Medical office experience preferred
• Knowledge of Epic EMR highly preferred
• Knowledge of medical terminology preferred

Skills and Abilities:

• Excellent verbal and written communication skills
• Ability to handle difficult encounters
• Proficient computer and data entry skills
• Ability to work in a fast-paced environment
• Ability to prioritize workflow
• Organized
• Good listener
• Team oriented

Hours: Monday through Friday 8am-5pm and every other Saturday 7:00 am - 12:00 pm

We offer a competitive starting rate and benefit package. Generous 401k program after one year of employment.

EOE