Desk Side Support Technician

Important Note:

• This is a 12 months contract position and there are possibilities to extend or contract to hire based on performance.

Description

• As a Field Engineer 2, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• This is a journeyman position for the typical Desk Side Support Technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:

• May function as team or site leader providing direction to other technicians
• Performs server and storage break and fix.
• Provides support for Enterprise products, such as Dell ESFDesk Side Support specialist
• Provides support for enterprise storage products
• Supports Networking products - including Cisco certification requirements
• Provides support for Payment systems products and Unisys core-CMOS products
• May have project management responsibilities for smaller projects
• Possesses other, high skilled, specialized technical skills.
• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

Job Types: Full-time, Contract

Pay: $21.43 - $25.00 per hour

Application Question(s):

• How many years’ experience do you have with Software troubleshooting?
• How many years’ experience do you have with installing Desktops, laptops, printers & software?
• How many years’ experience do you have with Desk Side Support?
• How many years’ experience do you have with Troubleshooting & repairing laptops and desktops?
• How many years’ experience do you have with Software?
• How many years’ experience do you have with Hardware?
• How many years’ experience do you have with ticketing systems?
• Do you have you’re A+ Certification?
• This client requires all consultants to be fully Vaccinated which means either 2 shots of Moderna, Pfizer, or 1 shot of Johnson and Johnson. Are you fully vaccinated?

Ability to Relocate:

• Chicago, IL 60607: Relocate before starting work (Required)

Work Location: In person