Address
Form of workJob Description
Help Desk Support
Responsibilities:
- Desktop/Client Support (Windows desktop/laptop, MacBook, server, imaging services, etc...)
- Retail Support (registers, pinpads, handheld PDT devices, etc...)
- Basic User and Application Support (password resets (active directory), multi-factor authentication, vpn connectivity, etc..)
- Strong Customer Service Skills (exemplary written and verbal communication, able to de-escalate situations, and remain calm and professional in pressure situations).
Qualifications:
- Requires experience using ticketing systems and writing technical support reports and documentation.
- Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
- Associate degree strongly recommended but candidates with significant experience in tech support would be considered.
Additional Notes:
Core support hours for the Service Desk are 6am-1am Monday-Saturday and 8am-7pm on Sunday. We have a staggered support model so shifts will vary anywhere across those core hours but will likely include a Sunday-Thursday or Tuesday-Saturday work week. We have several remote and hybrid working models based on the days and hours of your shift. Teammates who start their shift before 11am are required to work in office Tues, Wed, and Thursday but can be remote all other days. Teammates who start their shift 11am or after are fully remote.
Compensation: $13.68 - $18.24 per hour
Cypress HCM, LLC
www.cypresshcm.com
(415) 394 – 6400
