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Form of workJob Description
SUMMARY:
The IT Support Specialist will plan, initiate, and manage information technology projects and outcomes.
The IT Support Specialist will plan, initiate, and manage information technology projects and outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Direct daily operations of department, analyzing workflow, establishing priorities, developing standards, and setting deadlines.
- Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
- Review project plans to plan and coordinate project activity.
- Provide users with technical support for computer problems.
- Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
- Stay abreast of advanced technologies and software for possible upgrades and implementations of such programs.
- Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
- Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
- Monitor network and website performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.Evaluate the organization’s technology use and needs and recommend improvements, such as software and hardware upgrades.
- Solid understanding of computer software programs - Windows 10/11, Windows Server 2012/2019, SQL Server, Office 365, Sage HRMS, and Rubex eFile.
- Ability to resolve very complex or previously unknown issues requiring high level technical expertise while coaching other staff.
Available for after-hours support for emergencies and to perform software/server updates.
Other duties as assigned.
PAY BASED UPON EXPERIENCE.
PAY BASED UPON EXPERIENCE.
USER-DEFINED: Employee will request direction for non-routine tasks but is expected to exercise judgment and authority consistent with procedures or routine behavior.
QUALIFICATION REQUIREMENTS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
- Certifications in computer technologies from a technical or collegiate school and two years to five years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
- Ability to read and provide information to supervisors and co-workers by telephone, e-mail, or in person.
- Ability to write, enter, transcribe, record, store, and maintain information in written or electronic form.
- Ability to speak effectively before groups of consumers or employees of the organization.
MATHEMATICAL SKILLS:
- Ability to solve problems and deal with variables in situations where only limited standardization exists.
REASONING ABILITY:
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS AND ABILITIES:
- Excellent communication and public relations skills, independent means of travel.
- Aptitude for using computer tools reliably.
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Determining how a system should work and how changes, conditions, operations, and the work environment will affect the outcomes.
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear.
- The employee must occasionally lift and/or move up to 10 pounds. The work environment is generally office but possible travel to field offices is required.
About DON Services Inc.:
DON is a dynamic group of non-profit and for-profit entities, centered around the core non-profit Disability Options Network (DON). DON companies work in disability rights advocacy, in-home non-medical personal care, affordable housing construction, and economic development initiatives. Headquartered in New Castle, PA, DON is seeking a candidate able to support the diverse human resource needs for all DON companies and programs.
