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SalaryCome Join the team at Premier Comp Solutions!
This position is the front line of customer support for the IT Department. The focus of this positon will be computer set-up, desktop software installation and troubleshooting.
Essential Duties Include:
1.Provides support to end users on a variety of issues pertaining to desktop computers, printers, faxes, phones (VoIP and mobile) and network connectivity
2. Identifies, researches, and resolves technical problems for users
3. Documents, tracks and monitors the problem to ensure a timely resolution
4. Assists with inventory tracking of IT assets
5. Troubleshoots application problems for users
Required Education, experience and competencies:
1. Associate Degree in Computer Science, Management Information Systems, Information Technology or other related field; or a combination of education and 1 year relevant experience
2. Experience in hardware support and system operating systems including desktop and server versions of Microsoft Windows
3. Experience in forming relationships with internal users, external customers and vendors
4. Experience working with application design and implementation in specific areas, including networking/database management; email, security
We offer great benefits including a causal dress, team-oriented, comfortable work environment, convenient office location and excellent benefits including medical and dental plans, Paid Time Off, and 401K.
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Pittsburgh, PA 15205: Relocate before starting work (Required)
Work Location: In person
