Help Desk Analyst I

If you want to work as a Help Desk Analyst in an innovative and fast-paced environment, Robert Half might have the job for you. We have a great opportunity for a creative with a talent for solving both routine and unique problems. Candidates who can support local and field users in a highly visible role that has a positive impact on both the department and the company will be a good fit for this position. This Help Desk Analyst role is based in the Scranton, Pennsylvania area and is a long-term contract / temporary to hire opportunity.

Responsibilities:

- Independently investigate and implement solutions to technical issues

- Diagnose recurring technical issues and implement solutions to address the root of the problems

- Help and follow up on technical help tickets submitted via phone, email, and walk-ups

- Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

- Background in installing and configuring operating systems, networked and local printers, and business applications

- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

- Prior experience with IT support ticketing systems

- LAN (local area networks) experience preferred

- Active Directory experience desired

- Experience with Basic Troubleshooting

- Knowledge of Microsoft Office 365

- Deep understanding of Windows OS

- Working knowledge of user administration and bug fixing in a client server environment

- Comprehension of basic networking concepts