Help Desk Analyst

There is a job opening with Robert Half for a Help Desk Analyst in an innovative and fast-paced work environment at a company in the Scientific Instrument Manufacturing industry. Creatives with talent for solving both routine and unique problems will be a great fit for this position. We need someone who can support local and field users in a highly visible role that has a positive impact on both the department and the company. Located in Pittsburgh, Pennsylvania, the Help Desk Analyst opportunity is a long-term contract / contract to permanent role.
What you get to do every day
- Spot recurring technical issues and deploy solutions to address the root of the problems
- Resolve technical help tickets submitted via phone, email, and walk-ups
- Independently investigate and implement solutions to technical issues
- Deliver IT support for operating systems, productivity software, and a variety of other applications used internally- IT support ticketing system experience desired
- Experience in user administration and bug fixing in a client server environment
- Solid understanding of Salesforce.com
- Strong problem solving and analytical skills
- Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
- Basic networking concepts
- 1+ years of prior experience