Help Desk Analyst Level I

Position: IT Helpdesk Analyst

Company: MTG IT Professionals
Location: Bensalem, PA

Introduction

Join an amazing fast paced multi-faceted IT work environment where you are rewarded for being a quick thinker, hard worker and having the ability to multi-task. You must be a "take ownership" type of person. At MTG you will be able to expand your skillset and explore the latest in corporate technology.

Job Description
MTG is currently looking to add technical staff to our helpdesk. You must be a customer service oriented IT Professional with a good understanding of Windows server and desktop operating systems and related hardware in a corporate IT environment and provide technical support to users in an efficient and accurate manner. You will be responsible to triage and manage the support calls and installation tasks. A key quality to success in this position is to have a "can do" attitude while taking ownership and seeing problems to resolution.

Responsibilities will include:

• Diagnose and resolve computer related issues for business customers using Windows and other enterprise related software and operating systems.
• Support our managed services offerings such as Hosted Exchange, VoIP, Network Monitoring and Backup Administration.
• Bring problems to quick and stable resolution.
• Troubleshoot and resolve Operating System, MS Office, Printer, Mobile, Backup, Connectivity and other common IT issues that may arise.
• Coordinate hardware break-fix process.
• Maintain strict security standards and detailed logs of events.
• Provide status reports to Manager with duties achieved over specific timeframes.
• Escalate and remediate customer reported issues.
• Identify and escalate system issues based on automated reporting and monitoring.
• Regularly create and update technical documentation and SOPs based on MTG's technical documentation standards.

Qualifications

• BS/BA degree in Information Technology and or MIS (Management Information Systems).
• CompTIA A+ (CompTIA Net+ and other CompTIA certifications a plus)
• Proven experience working with Microsoft and PC hardware (Mac OS experience a plus).
• Demonstrates ability to communicate effectively and professionally.
• Two or more years of employed desktop support experience and administrative support of IT Systems.
• Must have effective written/verbal communication skills and effective internal/external customer relations skills.
• Have a "can do" attitude with a "take ownership" approach.

Technical

• CompTIA A+ Certification (CompTIA Net+, Sec+ and other CompTIA certs a plus).
• Microsoft Certified Professional or equivalent certification.
• Installation, configuration and maintaining systems on a business network.
• Apple Authorized Service Provider certifications or any other networking or systems certifications a plus.(VMWare, Cisco CCNA, Microsoft Office Specialist, etc.)
• Windows PC hardware knowledge, basic setup, cabling, and testing.
• Microsoft Suite Experience in the Enterprise environment with Active Directory Domains and Networks. (e.g. Windows, Office, Exchange, SharePoint, Active Directory, Group Policies).

This position will be based out of our Bensalem\Philadelphia, PA corporate location, with minimal travel and work from home opportunities. MTG supplies a company car for business related out of office travel. All employees are entitled to Health Benefits, 401K plan, bonuses and additional compensation opportunities for job performance.

About Us:

For over 30 years MTG continues to be recognized as an award winning, leading provider of Managed IT Solutions and Professional IT Services for the Corporate and Education sectors. MTG helps its customers reduce costs, optimize business performance and meet strategic goals by providing a full complement of IT & AV solutions, hardware and support services, managed solutions and hosted cloud solutions.

Job Type: Full-time

Pay: $33,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 2 years
• Under 1 year

Schedule:

• Day shift
• Monday to Friday
• On call

Ability to Relocate:

• Bensalem, PA 19020: Relocate before starting work (Required)

Work Location: Hybrid remote in Bensalem, PA 19020