Senior Deal Desk Analyst

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success.  We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries.  We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

The Deal Desk Analyst will work cross-functionally with Revenue Operations, Contracts, Finance and Legal teams to provide quoting and deal structuring support to the Global Revenue Team. This Analyst will support the deal process by working with internal teams on opportunity packaging and pricing; providing account management and deal strategy support; and communicating to both internal and external customers. Successful candidates in this role will have issue identification and resolution experience and have an extremely high bar for customer service. We seek a person who thrives on being organized and highly adaptive, has a high emotional IQ, and is extremely detail oriented in our fast paced and fluid environment.
Where you will make an impact

• Serve as the main point of contact for day to day deal support requests from the revenue organization.
• Create and edit sales quotes with custom pricing and complex terms.
• Work with the Revenue team, Management, Legal and Finance to ensure negotiated deals are documented properly and in alignment with Ellucian’s policies.
• Create quotes, schedules and amendments that reflect product upgrades, maintenance renewals, and add-ons which may include cumulative discounting structures – you will become the subject matter expert on the nuances of Strategic/Enterprise level customer accounts.
• Develop an in-depth understanding of Ellucian’s pricing models.

What you will bring

• 3+ years of high-volume Deal Desk experience in an enterprise-level business environment.
• You’ve worked with transactions of varying degrees of complexity using a CRM or ERP system.
• A minimum of 2 years experience in an analytical role within one or more of the disciplines of Sales, Revenue, Marketing, or Finance
• Ability to analyze & recommend the best course of action for complex pricing & licensing situations.
• Knowledge of Cloud and SaaS Software and Solutions is highly recommended.
• Expert knowledge of Microsoft Excel and prior experience with modeling and analysis.
• Experience creating customer/prospect proposals.
• Possess excellent written and oral communication skills.
• Proactive, creative, and results oriented individual.
• Experience in data analysis, modeling, or financial analysis to support revenue growth.
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful.
• Service Minded - delivering customer and partner support like you expect to receive it; with excellence.
• Flexible - Experience working varied hours to accommodate volume fluctuations caused by sales cycles, seasonality, and emergencies.

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & Bright Plan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
  
  • Headspace Care (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy– caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• We foster a learning culture with:
  
  • Education Assistance Program
  • Professional development opportunities

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