Front Office Patient Care Coordinator With Social Media And Marketing Responsibilities

Full Time Front Office Position in a Physical Therapy Clinic with Social Media and Marketing Responsibilities

We're excited to share that Accelerate Therapy and Performance is currently seeking a talented individual for the role of Full Time Front Office Patient Care Coordinatorwith Social MediaMarketing Responsibilities. We're looking for a dynamic individual with strong organizational skills, excellent communication abilities, a keen attention to detail, and a knack for Social Media marketing. This role will involve managing patient interactions, scheduling appointments, handling paperwork, and providing excellent customer service, while also leveraging Social Media platforms and analytics to enhance our clinic's online presence, engage with the community, and attract new patients. If you possess these qualities and are eager to contribute to the growth and success of our small physical therapy clinic, we want to hear from you! This position offers a unique opportunity to join our team in a supportive environment and make a meaningful impact in the healthcare community.

Desired Candidate Qualities:

• High school diploma or equivalent required
• Previous experience in a similar role preferred
• Strong communication skills, both written and verbal
• Effective time management and ability to prioritize tasks
• Attention to detail in content creation and editing
• Brand awareness and understanding of company identity
• Customer service orientation for engaging with patients and visitors
• Tech-savviness with Social Media tools and analytics
• Positive attitude, enthusiasm, and proactive problem-solving
• Adaptability to changes in industry trends and platforms
• Creativity in generating engaging content and innovative ideas
• Strategic thinking with understanding of analytics and trends
• Empathy and compassion in patient interactions
• Ability to work in a fast-paced environment while maintaining professionalism
• Organizational skills to handle administrative tasks efficiently
• Team player mentality, willing to collaborate with colleagues for overall clinic success
• Happy, Engaging, Passionate Professional

Additional Preferred Experiences:

• Previous Social Media marketing and content creation experience
• Some familiarity with graphic design programs like Canva and Photoshop

Job Responsibilities:

• Provide positive, helpful customer interactions
• Schedule patients according to therapy plans
• Assist with paperwork and financial transactions
• Manage patient records
• Conduct authorization and reauthorization processes
• Support office operations and communications
• Ensure HIPAA compliance with media
• Develop and implement Social Media strategy planning
• Collaborate with patients and physicians for appointment scheduling
• Facilitate communication between therapists and physician's offices
• Assist in setting up patients with treatments as required
• Collaborate with team members to ensure efficient clinic operations
• Complete closing tasks for the clinic at the end of each day

After reviewing the qualities we value in potential candidates, we're eager to learn more about how your background and experiences align with our expectations. To help us better understand your suitability for the position, we invite you to provide responses to the following questions:

• What qualities, experiences, or skills make you the best candidate for this position? Please provide specific examples.
• Where do you see yourself professionally in 5 years? How do you envision contributing to our team's growth?
• How would you address a situation where a client/patient is dissatisfied with our service? Provide details on your approach to resolution.
• Why do you believe Social Media analytics are valuable in healthcare, and how would you go about evaluating the success of a Social Media campaign targeting healthcare audiences, even if you haven't done so professionally before?
• Please submit an example of your work in content creation meeting the following criteria: 1 Instagram formatted graphic introducing our PT clinic’s newest physical therapist, include our brand colors (blue:#004251, red:#DA0008, light blue:#00EFFF), hexagon shapes, and our newest PT’s information (Jane Doe, studied at the University of North Carolina for undergrad and went to Elon University for PT school, been a PT for 4 years, and enjoys walking trails with her 2 dogs).

To submit answers to these questions, please type your answers in an email addressed to Blair at . Make the subject of the email: PCC SM Application Questions. To submit your Instagram work, please attach it to the email in a PDF format.

Location:

Our clinic is located in Salisbury, NC at 1508 W Innes St Salisbury, NC 28144.

Salary and Benefits:

The pay rate for this position is a negotiable hourly rate ranging from $15 to $21 per hour depending on experience.

At Accelerate Therapy and Performance, we value our employees' well-being and growth. Our benefits package includes:

• Comprehensive medical, vision, and dental insurance plans
• Generous paid time off (PTO) and paid holidays
• Retirement plan matching
• Innovative employee recognition software for connection, camaraderie, and rewards

Accelerate offers all of our employees an opportunity to work with happy, engaging, passionate professionals who are focused on providing our patients with the best, one on one PT care. Our clinic not only encourages and elevates the lives of our patients, but we hold each other to a high standard as well. Join us and experience the benefits of being part of our team.

Contact Details:

Hiring manager: Blair Higgs

Website:

LinkedIn:

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A note from our owner, Dr Delaine Fowler, PT DPT:

Hi, I am Delaine Fowler, owner of Accelerate Therapy and Performance. I hope you are okay with me telling you a little about our backstory.

I’m a licensed physical therapist who owns 2 outpatient clinics in Salisbury and Concord, NC. I also own and operate Corporate Industrial Injury Prevention Programs for clients across the United States.

After graduating PT school... I worked with a company that allowed me to travel around to different clinics to see how they all operated. I worked in a couple different settings on the side as well including home health and in a nursing home. In that time, I realized there was a huge difference in what patients experienced as “PT care”.

Those healthcare organizations were focused on:

Total number of Evals...

Total Number Of Visits...

Productivity...

Finalize Notes...

metrics... Metrics... METRICS!

You get the idea.

I remember the nights coming home late, and being so frustrated.

I kept asking myself…Why is the patient not in the center of all of this?

Don't get me wrong I learned a ton, but I wanted to "Be Different"

Just like you...

So, I quit my corporate job and started my own private PT practice where I treated patients

1-to-1 vs 1-to-many.

A couple of patients started to trickle in...

Then a couple of patients started to get better...QUICKER.

The interesting part was...

I was performing the same therapy techniques...

I was performing the same exercises...

But the patients were getting better... quicker... like 3-5x quicker.

It was because the amount of ATTENTION I was able to give each patient changed drastically.

Over the past couple of years we have been able to help 1000s of local residents!

The key "metrics" we pride ourselves on are not volume, the number of new patients, or gross revenue.... but our customer satisfaction.

Our primary focus lies in the tangible improvements and positive outcomes experienced by our patients, reflecting our unwavering commitment to their well-being and progress.

If your professional goals align with ours, please consider joining our team of happy, engaging, passionate professionals.

• Dr Delaine Fowler, PT DPT

LinkedIn:

Job Type: Full-time

Pay: $15.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Orthopedics
• Physical & Rehabilitation Medicine
• Sports Medicine

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Salisbury, NC 28144: Relocate before starting work (Required)

Work Location: In person