Front Office Coordinator

Front Office Coordinator

We are looking for someone who loves helping patients and enjoys connecting patients to the provider of their choice! This is a hybrid position, with two work from home days. This candidate would enjoy building our new department: Patient Concierge by helping answer phone calls for existing patients to make each day better.

ROLE OVERVIEW

We need someone who enjoys talking with patients, answering phones, and being a part of an amazing work culture. The candidate will be the Front Office support for patients and clinicians as a whole. You will be responsible for patient management, checking in/out, answering questions regarding patient insurance coverage and benefits and more. Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, and possess professional etiquette.

Responsibilities

• Check in and office management
• Answering calls
• Providing patients with initial intake paperwork and evaluating paperwork after completion
• Scheduling and rescheduling appointments
• Answering emails and patient messages via Patient Portal

Skills & Experience

• High School Diploma or equivalent
• 2+ years of experience in a front desk setting
• Possess prior knowledge of HIPAA requirements is preferred
• Previous experience with EMR/EHR
• Ability to work independently and as a team member
• Strong communication skills, both written and verbal
• Ability to multi-task
• Qualified candidates must be legally authorized to be employed in the United States

Job Type: Full-time

Pay: $16.00 - $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Application Question(s):

• Please give a detailed summary of your experience working with behavioral health patients.

Language:

• Spanish (Preferred)

Work Location: In person