Front Office Coordinator

Job Description: Front Office Coordinator

Overview

The Front Office Coordinator is the first face and voice that our patients encounter when contacting our office. The ideal candidate thrives in a team environment, is able to work independently, has excellent communication and organizational skills all while showing compassion for our patients.

Responsibilities include, but are not limited to, the following:

• Greet patients upon arrival; answer phones; patient registration and appointment scheduling, check-in and check-out.
• Direct visitors and vendors appropriately.
• Prepare and review patient charts including reminder calls and tele-health appointments.
• Receive and distribute patient paperwork upon arrival.
• Manage incoming faxes and referrals, distribute appropriately.
• Process outgoing referrals in a timely manner.
• Responsible for handling medical records requests.
• Request and scan outside patient records, including cardiac clearance requests.
• Collect co-payments and past due balances, responsible for cash handling.
• Follow procedures for opening and closing of the office. Maintain the reception area.
• Maintain a pleasant and cooperative demeanor while performing all duties.
• Keep an open line of professional communication with co-workers and providers regarding patient needs.
• Optimize patient satisfaction and providers’ time by following appointment scheduling guidelines.
• Comfort patients by answering questions and anticipating their needs.
• Maintain patient accounts by updating personal and financial information.
• Follow HIPAA guidelines for protecting the confidentiality of patient information.
• Maintain operations by following policies and procedures.

Qualifications and Experience:

• High school diploma/GED required, post-secondary education or training preferred.
• Previous medical office experience is preferred.
• Previous EMR experience is preferred but not required.
• Experience with insurance coverage and benefits is preferred.
• Excellent customer service skills, ability to prioritize job duties and multi-task.
• Ability to handle high patient volumes in a professional manner.
• Ability to maintain composure in stressful situations.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Schedule:

• Monday to Friday

Ability to Relocate:

• Raleigh, NC 27615: Relocate before starting work (Required)

Work Location: In person