Front Office Coordinator

Are you looking for a position that offers a great working environment, team building, and employee appreciation? Then we may be the right fit for you. We are expanding and our new office will open may of 2024.

We are looking for an outgoing, positive, detail oriented scheduling coordinator. Dental experience is a must and experience with eagle soft is preferred but we are willing to train the right individual.

This is a full time position M-Th 8-5 with lunch from 1-2

ESSENTIAL JOB FUNCTIONS

· First to answer phones

· Develops and maintains doctor/hygienist schedule to meet practice goals.

· Responsible for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.

· When scheduling patients, add patient to EMR with correct patient information, provide patients with mandatory clinical forms to fill out and sign to scan to patient chart, collect insurance and enter information into the EMR and scan the insurance card to the system, and collect co-pay when necessary.

· Manage unscheduled list and other treatment pending lists to ensure patient follow through to meet scheduling goals.

· Knowledge of dental insurances, and an understanding of insurance eligibility.

· Greet and check patients in and out for and after treatment.

· Retrieve messages from voicemail and follow up with patients

· Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters, and working with referrals.

· Document patient dental treatments and financial transactions, to include signing of financial arrangements and charges collection.

· Balance income and charges daily

· Receive patient payments such as co-pays, outstanding balances, guarantor payments and assign them to the correct patient accounts.

· Follows office procedures for patient referrals and scheduling.

· Responds to doctor, patient and employee concerns and inquiries and seeks assistance when necessary.

· Safety: Responsible for ensuring that all duties, responsibilities and operations are performed with the utmost regard for the safety and health of all personnel involved, including themselves.

· Safety: Take appropriate corrective actions to address matters pertaining to employee health and safety that have been brought to their attention.

· Other duties as assigned by Office Manager.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• Dental receptionist: 2 years (Required)

Ability to Relocate:

• Troutman, NC 28166: Relocate before starting work (Required)

Work Location: In person