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Form of workDescription: Responsible for greeting patients and visitors along with checking in patents for their appointments.
Duties and Responsibilities:
- Responsible for acknowledging the presence of patients and visitors immediately upon arrival and channeling their needs, inquires, etc.
- Responsible for communicating to waiting patients about delays in doctor's schedules or other issues as needed.
- Responsible for asking that patient's complete necessary paperwork and entering data into computer prior to appointment.
- Responsible for collecting payments from patients and explaining payment policies to patient according to office policy.
- Responsible for posting walk-in payments in EMR.
- Responsible for marking "no shows" in computer at the end of the day and notifying referring physicians appropriately.
- Responsible for maintaining sign in sheets daily and scanning sign in sheets monthly.
- Responsible for documenting receipt of correspondence for new patients in computer with received and imported appropriately.
- Responsible for the scheduling office appointments as needed
- Responsible for Insurance eligibility/verification of appointment
- Responsible for confirm appointment referral received the day prior to scheduled appointment
- Responsible for posting payments (mail, copayments, phone, etc.) and assorting mail as trained.
- Responsible for assisting and direct vendors (FedEx, Drug Reps, etc.)
- Responsible for transferring appropriate patient information/documents from old EMR to current EMR.
- Responsible for cleanliness of Front Desk area
- Responsible for assisting all other personnel in the completion of duties as needed.
- Responsible for establishing priorities in sequence of activities to maintain an efficient system.
- Responsible for promoting teamwork and cooperation among coworkers, physicians, and administrator.
- Responsible for carrying out duties in a manner that promoted high quality patient care and efficiency along with maximizing physician time efficiency.
- Responsible for only accessing PHI required to perform job duties.
- Other various tasks as assigned by Supervisor
Education/Experience:
- High School education or GED equivalent
- Experience in a physician's office
- Knowledge and experience with modern office procedures, office equipment and medical terminology
- Strong verbal and written communication skills.
- Travel required to both office locations. (Gainesville and Braselton)
