Position Description:

The Front Desk Receptionist is responsible for interacting with patients, by phone and in person, within a busy healthcare setting while managing administrative tasks for both the clinic and the patients. This requires exhibiting great customer service skills, a friendly and approachable demeanor, and a professional attitude, as the Front Desk Receptionist is the first point of

contact upon a patient's arrival, and often the last to see the patient before they depart. This is an onsite clinical support position, with occasional travel between clinic locations as necessary, and no remote work option.

Position Duties:

• Welcomes the patients by greeting them over the phone or in person
• Manages email and voicemail messages
• Schedules transportation for patients
• Inputs patient data in EMR and other clinical systems
• Manages patient scheduling; communicates with patients in the waiting area of any delays or Provider schedule changes that would affect their appointment time
• Assists in gathering Net Promoter Score participation from the patients
• General receptionist and clerical duties

Position Expectations:

To perform the position successfully, an individual is expected to:

• Provides Superior Customer Service
• Leads by example
• Is Team-Oriented
• Displays a positive attitude and conducts themselves in a professional manner
• Organized and with a strong ability to multi-task
• Efficiently communicates verbally and in writing
• Cross trains across numerous clinic support duties
• Adheres to all company policies and procedures
• Ensures HIPAA compliance
• Ensures accuracy of data entry

Position Requirements:

• High school graduate or equivalent
• Computer Literate
• Required: 1-2 years of medical Front Desk experience
• Preferred: Experience working on medical EMR system

Position Miscellaneous:

• Hourly (Non-Exempt)
• Must be able to travel to other AICA clinics as needed within a specific zone
• Must be able to work flexible hours as needed Must have reliable transportation.
• Physical Demands: Frequent sitting, standing, and walking; manipulation of documents; typing on the keyboard; limited lifting from floor to overhead of less than 10 pounds; some stooping and bending.

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