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Form of work
SalarySUMMARY: Performs front office duties in order to maintain an efficient workflow for the lab.
*
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following:
Greets, receives visitors and/or patients, determines nature of business, and directs as appropriate in a courteous and professional manner.
Registers patients by obtaining and verifying accurate demographic and information for billing.
Enters data into the computer as needed to maintain office and patient records.
Schedules and maintains appointments based on service-specific requirements to ensure accurate schedules are maintained.
Reviews physician daily schedules for appropriate visit lengths and types.
Informs providers of scheduled procedures.
Prints and updates schedules for all providers.
Communicates to back office, provider, and management significant schedule changes.
Documents and follows up on no shows in accordance with No Show Policy.
Makes appointment confirmation calls.
Answers the phone within three rings.
Answers questions within scope of lab, routes calls as appropriate or takes clear, detailed messages as needed.
Retrieves voice mail messages, returns calls to answer questions within scope of lab or routes calls as appropriate.
Provides first level of resolution with patients, involving management for second level of resolution.
Collects and posts payments, office co-pays, deductibles, and self-pay balances at time of service.
Prepares daily deposit and reconciles collection report following protocol.
Ensures accurate completion of medical record requests as assigned.
Prepares charts for next day’s appointments.
Handles flow of patient reports, and routes to appropriate practitioner for review and signatures.
Obtains test results and records as requested by the medical provider.
Accesses and maintains information in various electronic health records (EHR) systems as requested.
Maintains proficiency with lab management, EHR, required certifications and results retrieval systems.
Provides general office support including retrieving, opening and distributing mail per office protocol; making photocopies, alphabetizing, matching, faxing and mailing documents.
Assists with maintaining the cleanliness of the lab office and waiting area.
Maintains par levels of all forms and office supplies and report any deficiencies to Management.
Assumes opening and closing duties as needed.
Demonstrates MAJL Values in performance and behavior.
Complies with MAJL policies and procedures.
Other duties as may be assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY RESPONSIBILITIES:
No supervisory responsibilities.
EDUCATION AND EXPERIENCE:
High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience.
* Experience with performing Nasal PCR swabs or Saliva test for Covid-19, MA, or phlebotomy certification is preferred.
Job Types: Part-time, PRN, Per diem
Pay: $17.00 - $20.00 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- emr: 1 year (Preferred)
- Medical management: 1 year (Required)
Work Location: In person
