Address
Form of work
Salary· Know and understand the vision, purpose, values and goals of Anthem Memory Care.
· Responsible to provide “5 star” customer service to all customers whether in person, via computer, or on the phone.
· Keep residents informed about activities and special functions.
· Maintains reception area/lobby and reception desk. Maintains all office machines and assists others with their use. Keeps reception area free of clutter, organized and presentable.
· Know and understand the principles of Anthem Memory Care, including concepts such as the “FISH” philosophy and the service standards that are integrated into our everyday work culture.
· Be actively involved in providing “5 star” customer service using the “FISH” philosophy and other tools to do so.
· Participates in all departments that use radios, pagers as a form of communication.
· Maintains all office master forms, lists and tracking systems used for daily operations.
· Attend all staff meetings and in services to keep informed and engaged.
· General question answering for a variety of items…what activities are going on, when outings are schedules, where particular staff members are, maintenance service, directions to facility, etc….
· Follow written policy and procedure pertaining to resident rights as well as resident abuse procedure.
· Keeps all information in regards to residents/staff confidential.
Job Type: Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee assistance program
- Paid time off
Schedule:
- Every weekend
- Weekends only
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
