Front Desk Receptionist

Description:

Founded in 1921, Barrington Hills Country Club is an exclusive, member-owned private club with a rich history in the community of Barrington, IL. We are committed to providing our members with the best experience, whether it be sports, recreational or social, we always strive to provide the highest quality.

JOB TITLE: Front Desk Receptionist

Related Titles: None

Reports to: Clubhouse Manager, Membership Director, General Manager

Full-time, year-round

5 day work week (varies Tuesday through Sunday)

Some nights and holidays required

Position Summary

To deliver superior service to all guests and members whether on the phone or in person. The position requires the utmost in professionalism, as this person will be the first impression our members and guests receive.

Essential Job Functions

• Delivers and promotes prompt, courteous and friendly service to all members and guests.
• Greets and directs all visitors.
• Answers and directs all incoming calls.
• Logs and coordinates reservations with food and beverage departments.
• Assists club department heads with daily tasks.
• Prepares and coordinates mailings as directed.
• Trains new staff members.
• Secretarial duties as needed.

*The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. The Club is open to serve its members on all major holidays excluding Christmas Day and New Year’s Day. All employees are expected to work on these holidays.

Requirements:

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please speak to your supervisor or contact the Human Resources Department if you feel that you require an accommodation.

Education/Certifications/Licenses/Training

High School Diploma preferred.

Experience/Background/Knowledge

Prior reception experience preferred. Knowledge of multi-line phone system helpful.

Skills

Ability to communicate effectively with managers, guests and employees, whether in person or on the phone. Ability to create and disseminate written correspondence. Strong computer skills expected; knowledge of Microsoft Office as well as other software programs a plus.

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee is occasionally required to sit; stoop, kneel, and crouch; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.