Address
Form of work
SalaryResponsibilities:
- Greet and check-in guests in a friendly and professional manner
- Provide excellent customer service to guests, addressing their needs and concerns
- Answer phone calls and respond to inquiries, providing accurate information about hotel services and amenities
- Handle guest requests, such as room changes or additional amenities, promptly and efficiently
- Process guest payments and maintain accurate records of transactions
- Assist with night audit duties, including reconciling daily transactions and preparing reports for management
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel staff to ensure smooth operations and guest satisfaction
Qualifications:
- Previous experience in the hospitality industry or Front Desk role is required
- Excellent phone etiquette and communication skills
- Knowledge of hotel operations and Front Desk procedures
- Strong customer service skills, with the ability to handle difficult situations professionally
- Multilingual or bilingual skills are a plus
- Familiarity with night audit processes is a must
- Proficient in using phone systems and computer software for reservations and guest management
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and qualifications may be adjusted or expanded based on the needs of the hotel.
Job Types: Full-time, Part-time
Pay: $16.00 - $17.50 per hour
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Amsterdam, NY 12010: Relocate before starting work (Required)
Work Location: In person
