Front Desk/Night Auditor

Quality Hotel & Suites at the Falls is looking for a Night Auditor to assist guests with their overnight requests and accurately balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. If you have the knowledge and experience, please apply today!

Hotel Night Auditor Responsibilities:

• Performs night audit of hotel for revenue, pre post room revenue, report audit and asses adjustments after revenue posting
• Perform daily housekeeping report, ensure accuracy
• Run revenue audit reports for the gift shop and bar
• Perform adjustments and corrections and rectify all computer problems that occur overnight
• Generate revenue or allowances and expense reports to provide guest ledger
• Prepare daily balances of all revenue and settlement accounts every night
• Administer and reset accounting system for new daily operations
• Review all revenue reports for accountability and transparency for all audits
• Ensure proper maintenance of credit and accounting procedures
• Maintain a clean, organized and safe work area (First point of contact)
• Maintain up to date knowledge about hotel services, promotions, special packages and features
• Attend to guest calls and needs, ensure compliance to all rules
• Attend to any guest complaints and/or problems, identify and resolve
• Check in any guests that may arrive
• Answer phone and set up reservations
• Review and execute nightly duties assigned by manager

Education/Experience:

• High School Diploma or GED
• Work experience as a Hotel Front Desk Night Auditor - minimum 1 year Required
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Exceptional customer service skills
• Strong written and verbal communication skills
• Excellent organizational skills
• Excellent math skills
• Strong eye for details
• Good problem-solving skills
• Ability to multitask

Schedule: Open availability is necessary per hotel needs.

**Waiting period may apply for benefits*

Job Type: Part-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel Night Audit: 1 year (Required)

Work Location: In person