Front Desk Medical Receptionist

Job description

Dermatology office hiring an experienced Full time Front Desk Medical Receptionist. Seeking a friendly, reliable, energetic individual to join our team to work in a busy, multiple provider, outpatient clinic in San Carlos, California.

Responsibilities:

• Assist in coordinating patient flow
• Answer phone calls, take messages, and redirect calls as necessary
• Manage patient appointments, including scheduling, rescheduling, and cancellations using ModMed/EMA Practice Management System.
• Greet patients, collect and update their personal and medical information in the EMR system, verify insurance details, and assist with filling out necessary forms.
• Maintain and update patient records, ensuring accuracy and confidentiality. Scan and upload documents in the EMR system, Organize and file paperwork, including medical charts, test results, and correspondence.
• Serve as a liaison between patients, healthcare providers, and other staff members.
• Respond to emails, and handle inquiries professionally and courteously.
• Perform general administrative tasks such as typing, data entry, filing, and maintaining office organization to support the healthcare team.
• Offer support and guidance to patients, providing them with information regarding services, procedures, and resources available.
• Knowledgeable of providers in the office and treatments they provide
• Knowledgeable of skin care products available at the office
• Collects co-pays and/or patient balance(s), including product sales and cosmetic procedures, providing patient receipts and entering it into the EMR system, and maintaining/balancing daily cash log

Requirements:

• Previous experience working as a Medical Front Office Coordinator, at least (2) years
• ModMed/EMA Practice Management/EMR System is a plus
• Computer Savvy, must be very comfortable working with a computerized scheduling/EMR system.
• Comfortable with speaking to patients on the phone
• Ability to communicate professionally and effectively with physicians, staff and patients
• Must be very comfortable providing pricing to patients and collecting and posting payments
• Excellent organizational skills and the ability to prioritize tasks
• Excellent written and verbal communication Skills
• Ability to work in a fast paced team oriented environment
• Knowledge of medical insurance plans and CPT/ICD 10 coding
• Knowledge of the insurance billing process
• Knowledge of medical terminology
• Knowledge of HIPAA compliance
• High School Diploma or equivalent
• Willing to train the right candidate