Medical Assistant/Front Desk Associate - Dermatology/Aesthetics

Glow Theory – Dermatology Studio

Glow Theory offers a fresh and elevated perspective in the dermatology and aesthetic space that champions inner beauty and self-confidence alongside outer beauty and medical grade skin solutions.

Who we are:

· We offer personalized, results-oriented and science backed solutions for medical and aesthetic skin goals.

· We help you celebrate the skin you're in and be the most confident you.

· We know our stuff - with over a decade of experience in the field, we have the know-how to help you to achieve your dream skin.

Our Goal:

Glow Theory believes in inside beauty just as much as outside beauty. The brand encourages self-compassion, self-acceptance and self-love. Glow Theory wants to help transform our customers, not because they need fixing, but because we want them to feel like their most confident and beautiful selves.

We believe that for us to achieve and sustain this goal, one of the most important things we can do is support the growth and development of our people. We don’t want out only our customers to glow but we want our people to glow as well. We are looking for an exceptional Medical Assistant to join our new practice in Carlsbad, CA. This successful associate will provide exceptional customer/patient care and experience. Strong attention to detail, organization skills, and exceptional people relations skills are required. The right candidate for the role is comfortable with both providing care as well as customer service/sales and hands-on execution.

Seeking:

Must be patient focused but understand that building a scaling business depends on creating a team environment where people freely give and receive feedback, learn from mistakes, and have fun together. You have worked successfully in a high-growth environment, and are comfortable with a balance between patient care, customer service, and patient management. You have strong experience and knowledge in providing care, customer service, hospitality, beauty and skin sales and the ability to quickly apply this knowledge to the goals and priorities of our practice.

Why this role?

· We are a startup and we want to grow our team and culture with you.

· We can’t wait for you to have a strong impact

· This role will be foundational to many of our core initiatives around patient experience, practice management, sales, and more

What you’ll do:

· Acknowledge and greet all guests in a professional and friendly manner

· Helping patients with compassion and providing information, services, and various clinical assistance,

· Verify patient information by interviewing patient; recording medical history; confirming purpose of visit and capturing all Meaningful Use measures in the patient’s Electronic Health Record (EHR).

· Preparing patients for consultations, treatments and procedures.

· Occasional assistance with procedures, securing patient information and maintaining patient confidence by completing and safeguarding medical records.

· Counseling patients by transmitting providers orders to patient and questions about procedures.

· Assisting with getting supplies ready by checking inventory stock; placing orders; verifying receipt of supplies.

· Answering phone calls and returning calls; scheduling appointments; educating patients regarding our services; patient education and relaying lab results

· Perform scribing tasks as directed by provider; prepare prescriptions indicated during the exam for provider’s signature at conclusion of exam

· Prep all patient charts & maintain per protocol ensuring an organized, current reflection of medical history and treatments is available to Providers at all times

· Manage multi-line phone system & have exceptional customer service skills over the phone. This is especially crucial during the COVID-19 pandemic, as face to face interactions are limited

· Process transactions accurately & take client payments in person & via phone

· Complete daily opening and closing procedures including reconciling transactions, reports and inventory

· Assist with administrative duties as needed or assigned by the Practice Manager and/or Medical Director

· Maintain a positive working relationship and work alongside other staff. This includes establishing an organized system with the entire Front Desk team to ensure the daily flow of the clinic is successful

· Learn the products and services offered at our clinic and the aesthetics industry. This may include independent study and research during non-working hours and/or travel

· Understanding of HIPAA laws & use discretion handling patient information

· Assist other staff in performing sanitization procedures for the entire clinic per our COVID-19 protocol

· Maintain a clean, organized work space at all times & sanitize after each patient interaction

What you’ll need:

· Two years experience as a medical assistant or front desk preferably in the dermatology or aesthetics industry

· One year working experience with EMR

· Completion of Medical Assistant authorized program by the Dept. of Education or post secondary institution accredited or approved by the bureau of Private Post Secondary and Vocational education in the Dept. of Consumer Affairs is preferred

· BLS Certification is preferred

· Demonstrated completion of ten clock hours of training in administering injections and performing skin tests, and/or ten clock hours of training in venipuncture and skin puncture for the purpose of withdrawing blood, and satisfactory performance by the trainee of at least ten each of intramuscular, subcutaneous, and intradermal injections and ten skin tests, and/or at least ten venipuncture and ten skin procedures

· Knowledge of dermatologic terminology and disease condition sufficient to communicate treatment status with patients and their families, medical faculty and staff, and other health professionals

· Ability to keep a running inventory

· Knowledge of surgical dressing applications

· Knowledge of lasers

· Skill in setting priorities which accurately reflect the relative importance of job responsibilities

· Knowledge of surgical instruments

· Knowledge of operating and maintaining standard surgical medical equipment

· Become proficient with and utilize scheduling & register software, including programs and websites used for patient communication & marketing

· Adhere to predetermined work schedule & be punctual

· Extraordinary customer service & communication skills

· Excellent computer skills that include Microsoft Office (Word, Excel, and Outlook)

· Attend mandatory staff meetings and trainings as needed. These could fall on days that you are not scheduled to work (approx. 1 per month)

· Willing to work weekends

What you’ll love about Glow Theory:

· Amazing team culture and environment

· Competitive compensation and commission-based sales

· Kitchen stocked with delicious snacks, drinks, and coffee

· Team member discount on retail and services

· Retention Bonus

Job Type: Part-time

Pay: $18.00 - $26.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount

Medical specialties:

• Dermatology

Schedule:

• 4 hour shift
• 8 hour shift
• Weekends as needed

Work setting:

• Clinic
• Inpatient
• In-person

Education:

• Associate (Required)

Experience:

• Customer Service: 4 years (Required)
• Dermatology/Aesthetics/Plastic Surgery: 1 year (Preferred)
• Medical Assistant: 1 year (Preferred)

Ability to Relocate:

• Carlsbad, CA 92009: Relocate before starting work (Required)

Work Location: In person