Federal Employee Program-Customer Service Representative

Blue Cross and Blue Shield of Vermont is looking for a Customer Service Representative to join our Federal Employee Program team. Our company culture is built on an unwavering focus on our members and giving them the best service possible. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays, tuition reimbursement and student loan repayment, dependent caregiver benefits, and resources to support your ongoing personal and professional growth and development.

REMOTE WORK: Blue Cross has transitioned to a hybrid workplace where employees within a 50 mile radius of our Berlin, VT office work one day per week in the office with flexibility to work remotely the rest of the week.

Customer Service Representative Responsibilities:

• Acts as a liaison between the Plan’s members, outside vendors, provider offices, other Blue Cross Plans, and Blue Cross.
• Learns and utilizes customer service skills in order to successfully handle all customer interactions in a consistent, courteous, and professional manner.
• Provides clear, concise, and accurate interpretation of Plan certificate language, benefit administration, and internal policies and procedures.
• Accurately documents, tracks, and researches all inquiries according to department guidelines and written procedures.
• Acquires and implements the knowledge and skills necessary to meet individual, department and Company goals that are tied to Career Path and Performance, Quality Assurance, and MTM/Service Index standards.

Customer Service Representative Qualifications:

• High school graduate or equivalent is required.
• Computer literacy and strong typing and spelling skills are required.
• One to two years of successful customer service experience, preferably in a health insurance or health care setting is desired.
• The ability to multitask, problem solve, and work independently is necessary.

Customer Service Representative Benefits:

• Health insurance (including vision)
• Dental coverage (free to employees)
• Wellness Program
• 401(k) with employer match + automatic employer contribution
• Life Insurance
• Disability Insurance
• Combined time off (CTO) – 20 days per year + 9 paid holidays
• Tuition Reimbursement
• Student Loan Repayment
• Dependent Caregiver Benefits

• full job description attached to ADP posting