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Form of work
SalaryDescription
The City of Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to and measured by our success in building public trust and the future we and the community desire.
Critical to our success is maintaining a work environment that fosters employee commitment to public service and making a difference in the lives of our residents.
If this sounds like a purpose that you would like to share, please consider the opportunity below.
The full salary range is: $39,046-$55,227. The expected hiring range is $39,046-$40,608 depending on qualifications, with an excellent benefits package. You can learn more about the benefits that the City of Greensboro offers by visiting https://www.greensboro-nc.gov/departments/people-culture/benefits
Work Schedule: Monday through Sunday. This position will require the individual to work on weekends or days when the City of Greensboro offices are closed, while Greensboro Transit Agency’s Access GSO services remain in operation.
Primary Duties/Brief Description of Work:
The Access GSO Call Center Representative is a front-line employee expected to receive calls and provide day-to-day support as it relates to trip reservation activities for the Transit Department’s Access GSO Paratransit Service for Persons with Disabilities. This individual will receive incoming requests from eligible riders or their designee via telephone, and will be expected to provide prompt and courteous Customer Service while maintaining continuity, efficiency, and effectiveness.
For this position, the individual will be expected to use a reservations-based scheduling software system to be responsive in an accurate and prompt manner when addressing requests for next day or up to seven (7) days ahead travel. In addition, the individual will also be expected to use the scheduling software to respond to scheduled trip inquiries, the status of the vehicle arrival, and trip cancellations respectively. This position requires the ability to follow both written and oral instructions, with the ability to apply operational knowledge efficiently and effectively. Duties also require the selected individual to exercise judgment and make decisions within the operating parameters of both the City of Greensboro and Greensboro Transit Agency’s established policies, procedures, and guidelines, coupled with the demonstration of patience and discretion in a Call Center environment. The work requires strong attention to detail to prevent errors, coupled with good problem-solving skills. The individual must possess the ability to remain flexible and adaptable to work schedule changes, coupled with the ability to work in a fast-paced environment while remaining Customer Service-focused. This position will require the individual to work on weekends or on days whereby the City of Greensboro offices are closed, while Greensboro Transit Agency’s Access GSO services remain in operation.
This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).
Qualifications
Minimum Qualifications:
- High School Diploma/GED
- 1-3 years of experience in a Customer Service field
- Microsoft Office Software experience (i.e. Excel, Word, Outlook)
An Ideal Candidate Would Also Possess (Preferred Qualifications):
- 2 to 5 years of Customer Service experience
- Experience working with People with Disabilities
- Bilingual
