Customer Service Representative

Job description

Swimmerman Swim School

Position Description - Customer Service Representative and Office Assistant

We’re looking for an outgoing, friendly, and reliable person to join our team. You will be the first impression for new clients. The office is responsible for creating a great experience for current and potential clients; anticipating and fulfilling their wants/needs. We want people who are comfortable meeting and communicating with children and their parents.

Requirements

• 18 years of age or older.
• Reliable transportation (Reliable internet and phone service if working remotely).
• A warm, friendly personality.
• Excellent listening skills.
• Eagerness to help others.
• Organizational skills and attention to detail.

Schedule and Compensation

• Starting Pay Range: $12 - $16 per hour
• All new hires begin with Part-Time employment (up to 29 hours per week).
• Full-Time positions are earned through excellent work performance and reliability.

Position Responsibilities

• Perform opening chores and responsibilities.
• Create a fun and welcoming atmosphere for families and students as they arrive.
• Provide excellent Customer Service through active listening.
• Give a friendly farewell to clients leaving the building.
• Maintain a clean and professional workspace.
• Follow the Swimmerman guidelines for all customer interactions and routine procedures.
• Enthusiastically help parents and swimmers with registration, scheduling, and billing needs.
• Answer all incoming calls and make a great impression.
• Reply to business e-mails and satisfy the wants/needs of inquiries and clients alike.
• Assist patrons with retail purchases (sizing, fitting, purchasing, returns, etc…).
• Ensure inventory records and purchase receipts are accurate.
• Work closely with the Swim Teachers and Deck Assistants to ensure clients have an excellent swim experience.
• Assist Office Manager in any additional office responsibilities.
• Perform closing chores and responsibilities.

Job Type: Part-time

Salary: $12.00 - $16.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 6 hour shift
• Day shift
• Evening shift

Application Question(s):

• Many of our office staff have been able to cover classes when needed. Would you be open to training as a swim teacher in addition to the front desk?
• How would you answer a parent who is upset with their child's lack of progress?
• Using the information on our website, please write a response email to an inquiry for a new family wanting lessons for their 4 year old child (who has never taken lessons before).

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Front Office: 1 year (Preferred)

Work Location: Stockbridge, GA 30281

Job Types: Full-time, Part-time

Pay: $12.00 - $16.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 4 hour shift
• Day shift
• Evening shift
• Weekends as needed

Application Question(s):

• Many of our office staff have been able to cover classes when needed. Would you be open to training as a swim teacher in addition to the front desk?
• How would you answer a parent who is upset with their child's lack of progress?
• Using the information on our website, please write a response email to an inquiry for a new family wanting lessons for their 4 year old child (who has never taken lessons before).

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: Hybrid remote in Stockbridge, GA 30281