Customer Service Representative

Company Overview:

Slidematic Precision Components is a IATF 16949:2016 / ISO 9001:2015 certified manufacturer of engineered cold headed specials. We are a third-generation family owned and operated company and take pride in every aspect of our business. We strive to build relationships with our customers so that we can better understand their business and how we can help. In our 65+ years in business we have seen it all. Our experienced fastener engineers can offer design assistance to ensure that you are using the best options available. We are large enough to produce millions of parts per day for the largest of companies in all sectors, from automotive to agriculture. Yet, we are small enough to be able to react to your emergencies, quickly adapt our manufacturing and information systems to your new initiatives and provide you with the personalized attention you deserve. We encourage all current and potential customers to visit our facilities, they are clean, orderly, and efficient. We believe this is a major factor in reducing injuries, enhancing employee morale, and promoting a quality product. Slidematic can provide a single source for all your parts: Cold Headed Specials, Screw Machined Parts, Rivets, Standard Fasteners, Springs, Stampings, Wire Forms and Assemblies.

Position Summary:

The Customer Service Representative is a key point of contact for our customers. This person will work closely with internal coworkers, external vendors, and their customers, to ensure customer orders are processed properly, accurately, and with on-time delivery. The position requires day-to-day servicing of assigned customers and entails a great deal of electronic and written communication. Candidate must display a high degree of ownership for the accuracy, attention to detail and accountability for each order and customer.

Essential Job Functions:

• Accurately process customer orders including pricing, quantity, ship to details and lead times.
• Operate as the lead point of contact for assigned customers; including inquiries, complaints, RFQ’s and any issues that may arise.
• Process customer forecast information and review requirements against current stock/WIP.
• Prepare shipment details for each customer shipment, and process ASN’s if applicable.
• Confirm shipments are correct and will arrive on time.
• Follow part progress through our system and advise customer of any potential issues with upcoming shipments, including expediting of internal processes and outside vendors, as needed.
• Able to work with management for escalation, when necessary.
• Maintain customer information in our system (contacts, ship via, first piece requirements, etc.)
• Manage accurate customer specific work instructions.
• Willing to assist and help in any department with a positive attitude.
• Always maintain a clean and safe working area.

Qualifications:

• Demonstrated experience and accuracy, working under pressure in a fast-paced environment, with tight deadlines.
• Ability to take direction and correction, but also be self-motivated and proactive.
• Excellent Customer Service skills working with customers, coworkers and vendors.
• High attention to detail while being able to multi-task, prioritize, and manage time efficiently.
• Ability to work independently but also as a team player.
• Accountable for your work and attendance.

Experience:

• Previous Customer service experience but willing to train.
• Microsoft Office Suite with an emphasis on Excel.
• Ability to learn ERP system - Enterprise Resource Planning.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person