Customer Service Representative

Baja Designs is growing and looking for a full-time Customer Service Representative who will answer calls on a multi-line phone system, provide customers with order status updates, tracking info, and other various tasks elated to Customer Service and orders.

We have been at the forefront of developing and manufacturing high end auxiliary lights for off road motorcycles, trucks and military vehicles for over 30 years.

Off-road enthusiasts are encouraged to apply!

Why Work with Us?

The 6 Core Values at Baja Designs:

Respect- Everyone is a priority

Accountability- Regardless of title, we are all responsible for our performance, words, and actions

Personal + Professional Growth- Support each other’s individual growth so we grow as a team

Teamwork- We contribute & collaborate in a positive manner

Clear + Honest Communication- Our effective communication leads to our success

Work/Life Balance- We work to live, not live to work

Baja Designs Mission Statement

“We Manufacture industry-leading solutions that inspire off road and automotive enthusiasts alike to explore the unknown. We stay on the cutting edge through best-in-class performance, craftmanship, consumer engagement, and providing meaningful solutions.”

Baja Designs is proud to be an equal opportunity employer. Baja Designs recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

What you can look forward to as a Baja Designs employee:

We offer competitive pay and a comprehensive benefits package including health insurance; employer paid dental, vision, disability, life, and AD&D; 401K with a generous company match; tuition assistance; holiday, vacation and paid sick time; casual work environment, and much more!

Duties include but not limited to:
1. Assist in answering high volume, multi-line phone system, and directing to appropriate departments

2. All things Customer Service EG. (order status, shipping info, sending confirmations to customers, filing Fed Ed, UPS Claims etc.

3. Take customer calls and provide accurate, satisfactory answers to their queries and concerns

4. De-escalate situations involving dissatisfied customers, offering patient assistance and support

5. Guide callers through troubleshooting, navigating the company site or using the products of services

6. Review customer or client accounts providing updates and information about billing, shipping, warranties and other account items

7. Collaborate with other call center professionals to improve Customer Service

8. Data entry

9. Keeping office areas clean/organized
Other administrative support as necessary/requested

Requirements:
Type 50+ WPM
Knowledge of Microsoft Outlook, Excel, Word, Genysys, Sage and NetSuite
Ability to multi-task in a fast paced environment with a sense of urgency
Professional, Customer First attitude
Excellent verbal and written communication
Be able to organize, prioritize and multi-task to complete daily tasks with minimum supervision
Have the ability to use independent judgment when needed
Be dedicated, motivated, and have a strong work ethic

This position allows room for growth and additional responsibilities, so we are looking for someone with the drive to excel!

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• San Marcos, CA 92069: Relocate before starting work (Required)

Work Location: In person