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Form of work
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
What does River City Casino & Hotel have to offer?
- Day 1 medical, dental, & vision benefits!
- Uber benefit for nearby metro stops.
- Recognition programs with cash rewards, gift cards, & more.
- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member's children.
- Provides assistance in all areas of HR, including employment, communication, team member events, and record retention.
- Maintains general office, front desk, lobby area, ensuring that they are clean, orderly, and well-stocked.
- Greets all visitors to the HR office in a positive, upbeat manner while answering questions, answering phone calls, and administering selection assessments.
- Handles team member questions/requests and escalates issues as appropriate to ensure prompt resolution.
- Performs administrative duties, including maintaining employee records, data entry and research, preparing reports, ordering office supplies, gaming licensing and renewals, etc.
- Maintains a professional, courteous, and friendly demeanor with all team members, applicants, and guests.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
- Responsible for ensuring the compliance with all local, state, and federal regulations within area of authority and reporting potential issues to management.
- Maintains strict confidentiality in all company matters.
- Other projects and duties as assigned by leadership.
- Must be 21 years of age.
- Bachelor's degree from an accredited four-year college or university preferred.
- Minimum one (1) year of experience in a customer service position required.
- Must have excellent written and verbal communication skills.
- Ability to maintain a high level of confidentiality and professionalism.
- Must have excellent customer service and interpersonal skills.
- Must be proficient in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint); iCIMS and Ultipro experience a plus.
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
- Knowledge of relevant federal, state, and local laws, rules, regulations, codes, and/or statutes a plus.
- Must have excellent problem-solving and organizational skills.
- Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
- Ability to perform effectively in a fast-paced environment.
- Must be able to work a flexible schedule, including nights, weekends, and holidays, as business needs dictate.
We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARYStarting at $19.00 per hourEmployment Type: FULL_TIME
