Electronic Technician

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.
QED Environmental Systems, a Graco company, is the leading manufacturer of innovative environmental products. For over 30 years, QED's expertise has included pumping systems, landfill products and air strippers. QED is located in Dexter, just west of Ann Arbor, MI.
Section I: JOB PURPOSE
Responsible for ensuring work is getting done effectively and efficiently and documents all problems with equipment. Responsible for effectively and efficiently completing repair work on equipment. Maintains and projects the company's professional image and provides customers with superior service. Completes related records, reports, and files and assists area personnel as required. Identifies monitors and troubleshoots problems. Provides technical and customer support.
Section II: ESSENTIAL DUTIES
Assumes responsibility for the effective and timely performance of Service functions.

• Completes quality product repairs promptly.
• Performs all stages of the service process with the exception of sending quotes to clients.
• Documents RA problems and repair requirements.
• Monitors equipment and performs basic troubleshooting for problem units.
• Operates calibration chamber.
• Performs repairs and calibrations in accordance with established ISO standards, policies, and procedures.
• Ensures rental units are always ready and available.
• Inspects and prepares new instruments to be sold.

Assumes responsibility for establishing and maintaining professional working relations with customers.

• As a backup assist in the scheduling of RAs.
• Handles basic technical calls on RAs and basic troubleshooting questions.
• Resolves requests and problems promptly and courteously.
• Maintains the company's professional reputation by providing superior customer service.

Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and with management.

• Assists personnel as needed. Communicates regularly with personnel to ensure that repairs and maintenance needs are met and coordinated with production schedules.
• Keeps manager informed of area activities and of significant concerns. Reports major concerns or significant problems.
• Completes related paperwork and records.
• Attends meetings as required.

Assumes responsibility for related duties as required or assigned.

• Completes special projects as assigned.
• Ensures that work area is clean, secure and well maintained.
• All other duties assign by Management.

PERFORMANCE MEASUREMENTS

• RA problems are promptly identified and resolved with minimal disruption to production schedules.
• Superior customer service and technical support are provided.
• Technical questions and problems are resolved promptly, courteously, and accurately.
• Service Team Lead is well informed of area activities and of any significant problems.
• Repairs and calibrations are completed effectively and in a timely manner.
• Good communication and coordination is maintained with personnel and management. Assistance and support are provided as needed. Management is appropriately informed.
• Suggestions for improvement and service are provided.
• The company's mission, vision, and values are promoted and implemented.
• Company ISO standards, policies and procedures are properly followed and implemented.

Section III: POSITION REQUIREMENTS
EDUCATION/CERTIFICATION: Associate's degree in electronics technology or equivalent job experience.
KNOWLEDGE AND EXPERIENCE:

• Strong technical background. Thorough knowledge of product assembly.
• Five or more years of on-the-job experience with electronics equipment.
• Five or more years of experience in customer service, support, or repair.

SKILLS/ABILITIES:

• Able to cooperate and communicate well with others.
• Well organized and attentive to detail.
• Good typing and basic computer skills.
• Able to use various hand tools.
• Able to troubleshoot and repair products quickly.
• Good communications skills.
• Sensitive to customer needs.
• Strong team player.

Section IV: WORK ENVIRONMENT

• Works Indoors.
• Works with sharp tools.
• Works with hazardous and compressed gas.

Section V: PHYSICAL REQUIREMENTS
FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
REPETITIVE MOTIONS: Movements frequently and regularly required using the wrists, hands, and/or fingers.
AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
PHYSICAL STRENGTH: Light work; exerts up to 20 lbs. occasionally and/or up to 10 lbs. frequently. Sedentary work; sitting most of the time.
REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization.
Able to interpret various instructions.
MATHEMATICS ABILITY: Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs.
LANGUAGE ABILITY: Ability to read/understand instruction manuals, quotes, sales orders, purchase orders and procedures.
Ability to prepare reports, quotes using proper punctuation, spelling and grammar.
Ability to communicate clearly and effectively
Power to Be
At Graco, the Power to Be means providing the support, resources and freedom to pave your own way. Bring your unique attributes to the table, along with a commitment to being your best self, and you can be a part of a culture that rewards effort, celebrates uniqueness, and gives you the tools you need to succeed and become your best, fullest self along the way. Our culture empowers employees to chart their own career path. Our managers provide support and opportunities while offering freedom for employees to find their own Power to Be. Whether you decide to move up within the same department or expand to another cross-functional group, you will gain the well-rounded experience to succeed on your own terms.
Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers. Graco is proud to be named a Best Place to Work by Fortune Magazine in 2016, 2018, 2019, 2021 & 2022. Graco offers attractive compensation, benefits and career development opportunities. Graco's comprehensive benefits include medical, dental, stock purchase plan, 401(k), tuition reimbursement and more.
Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Proven Quality. Leading Technology. Launch your career with Graco!