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SalaryAt LGE (https://www.lgcorp.com/about/companies), we deliver products and services that make lives better, easier and happier though increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics and B2B solutions to innovations in digital signage, air conditioning, solar and vehicle components. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.
Driving better future mobility
VS (Vehicle component Solutions) Company (https://www.lg.com/global/mobility) of LG Electronics focuses on commercializing environmentally responsible automotive components and core solutions based on LG’s proprietary technologies. A leading provider of core components for global car manufacturers, VS Company is supporting the emerging trend of the vehicle industry.
Position Overview:
We are currently seeking a IT Helpdesk Technician (Contractor) to join our team in Troy, Michigan.
Job Responsibilities:
- Respond to requests for technical assistance via phone, emails, and in person
- Diagnose and resolve technical hardware and software issues
- Server/Printer/Network Maintenance – Tier 1 Support
- Research questions using available information resources
- Follow standard Help Desk procedures
- Redirect and escalate problems to correct resource
- Dispatch desk-side support technicians
- Be a liaison between users/subsidiaries and system administrators
- Track and route problems and requests and document resolutions
- Inform management of recurring problems
- Stay current with system information, changes, and updates
- Update the latest version of the user manual and procedure
- Follow up with customers to ensure the issue has been resolved
Education/Experience Requirements:
- Bachelors degree or High School degree and 3 years of experience in IT Support field
- Working knowledge of file server (Windows, Linux), FTP server
- Basic level on network structure and diagram
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- Knowledge and experience of customer service practices
Preferred (not required):
- Bachelor's degree
To learn more about our business and company culture, connect with us on our LinkedIn Page: https://www.linkedin.com/company/lgvehiclecomponentsolutions
LG Electronics, USA Inc., LG Mobile Research USA LLC, LG Electronics, Alabama, Inc.,LG Electronics Vehicle Components U.S.A., LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.
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