Dispatcher/Customer Service Rep - Non-Emergency Marine Assistance

Job Title: On-Water Marine Assistance Dispatch Representative

Shift Available: Wed-Sun 7a-3p

Job Function: Compass Marine Services, Inc is looking for a multi-talented professional who is skilled in both customer service and dispatching. The primary function of this role is to respond to distress calls on the water by dispatching marine towers (think AAA for the water), and perform other call center services for marine industry partners.

______________________________________________________________________

Marine Dispatcher/CSR Duties and Responsibilities:

• Receive inbound distress calls and coordinate on-water towing services for Company's clients.
• Locate clients based on coordinates or geographical location by utilizing Company’s mapping system and cell phone geolocating software.
• Analyze situations accurately and adopt an effective course of action.
• Maintain constant communication with vendors and customers during a customer disablement.
• Maintain and update national database of tow vendors, marinas, and authorities.
• Enter accurate vendor and customer information into call logs and insurance database.
• Enter new customers into management system
• Be punctual and reliable by maintaining regular attendance.
• Flexible to work different shifts when needed.
• Stay composed in stressful situations
• Handle multiple phone calls at a time.
• Attend monthly staff meetings.
• Perform other duties as assigned.

_________________________________________________________________________

Marine Dispatcher/CSR Knowledge and Abilities:

• A good understanding of US geography
• Ability to act quickly and assess complex situations
• Interpersonal skills using tact, patience and courtesy
• Understand and follow oral and written directions
• Type at an accurate rate of speed
• Comfortable with computer web-based programs
• Work cooperatively with others
• General understanding of boats and boating a plus

Dispatcher Education and Experience

• High School Diploma or GED.
• One year of Dispatching or Customer Service Experience.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• What makes you an ideal candidate for this role?

Education:

• High school or equivalent (Required)

Experience:

• Dispatching: 2 years (Preferred)
• Microsoft Office: 2 years (Required)
• Customer service: 3 years (Required)

Work Location: In person