Dispatcher/ Customer Service (On-Site) 4Pm-12Am

SkyHop Global is seeking high-speed Logistics Dispatchers to work on-site at our Headquarters in Fort Lauderdale, FL 33315!

At Skyhop Global, our goal is create “raving fans.” As a dispatcher at our headquarters, you will play an integral part in providing on time transportation to our customers, who are airline crew members in their layover period.

Our dispatchers are a reflection of our company’s commitment to safety, and raving fan Customer Service. This position acts as a liaison between our drivers, customers and OCC (airline Customer Service). In this role, you’ll be required to provide support and direction to our drivers to meet contractual on-time performance standards in accordance with our company values.

What We offer:

• Benefits: Medical, Dental, Vision, Disability, Accident, Term Life
• Supplemental Benefits
• 401k plan (Company Match)
• Paid Sick Time
• Holiday Pay
• Competitive Pay with Growth opportunities
• Monthly Attendance Bonus Incentive*
• Employee Referral Bonus Program*

Shifts Available: (**weekends and holidays required**)

• Evening Shift: 4pm - Midnight, availability Thursday thru Tuesday

Required Skills:

• Communication Skills– The ability to communicate clearly and effectively with crew members, airline representatives, and your co-workers (drivers and managers) is necessary.
• Ability to multitask– Dispatchers are required to keep track of a lot of moving pieces. From answering phones, to monitoring GPS, to updating schedules, our dispatchers are always busy!
• Problem-Solving – You must be able to solve issues as they arise, often requiring you to think on your feet, or outside the box. You need to show good judgement in high-pressure situations and be able to direct others to take appropriate action under stressful conditions to mitigate the operational impact.
• Flexibility– Our dispatch center is a 24/7/365 operation, so ability to work varied shifts based on flight and trip volume is required.

Requirements

• 2+ years of dispatch experience (a plus)
• 4+ years of Customer Service experience (a plus)
• Experience working in a call center, or high call volume environment ( a plus)
• Ability to communicate (read, write, and speak) in English is required, bilingual in Spanish is a plus
• High School diploma required, some college preferred
• Experience using GPS and Geofencing software, video tracking and other general technology skills is required.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Weekends as needed

Application Question(s):

• On average, how many calls do you dispatch during a typical shift?

Experience:

• Dispatching: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person